Liliya Lund, Ph. D. Email & Phone Number

United States

- Partnering with companies to help them embrace AI and build resilient workforces.

Mountain View, California, Us

- Developed and executed change management strategies across large-scale initiatives to maximize readiness, adoption, and operational effectiveness, impacting 4,000 employees.- Established a communications operating model to govern and streamline the flow of information, both internally and externally, resulting in a decrease of noise and an increase in alignment across 4,000 employees. - Spearheaded an accelerated change readiness plan that supported transition of 40 software applications across 18 functional areas in operations, achieving ~100% readiness in new tool adoption. - Managed executive communications for all of Business Operations.

Palo Alto, Ca, Us

- Accelerated the capture of $1.6 billion in annual recurring revenue (ARR) by implementing a persona-based, experience-led enterprise-wide change management strategy to accelerate the adoption of SaaS and MultiCloud across the VMware ecosystem.- Drove adoption of new subscription upgrade processes across Business Operations and Sales, reducing time to quote by 33%. Increased seller satisfaction with internal tools and processes by 2 points.- Engaged over 26,000 employees across VMware through targeted strategic communications and enablement initiatives, driving alignment and contributing to the company’s strategic goals. - Built and led a 31 person high-performing change management team, aligning team capabilities and resources with strategic HR and organizational objectives.

Palo Alto, Ca, Us

- Architected and implemented a cohesive enterprise-wide change management strategy that drove adoption of SaaS transformation initiatives impacting customers, partners, and 35,000 VMware employees.- Launched a persona-based communication and enablement strategies for all transformation initiatives within the Chief Digital Transformation Office portfolio, resulting in a 90% reduction in email noise across the enterprise.- Introduced a new, portfolio-level, operating model to build accountability, and predictability into quarterly releases, resulting in 50% improvement in on-time delivery. - Strategic advisor to executive leaders. Guided the creation of OKRs and KPIs to drive customer-centric behaviors within the Chief Digital Transformation Office.- Led a team of 23 change management & business readiness professionals.

San Jose, Ca, Us

- Led agile coaching for a $3.9 billion product portfolio, significantly enhancing delivery predictability and operating efficiency. - Established a dojo-style process for launching new products and teams (31 teams), resulting in on-time launches of Partner and Customer Portals. - Created the CX Cloud Agility Framework - an end-to-end process from definition to deployment of value at Cisco CX, resulting in rapid releases of valuable software increments - from quarterly to every sprint. - Developed and operationalized a Technical Debt Management process for definition, refinement, prioritization, and execution of technical debt work. Led to a 78% decrease in technical debt.- Established Scrum Master & Product Owner Excellence internal certification programs, training over 100 professionals. - Created and implemented Agile Coach, Scrum Master, and Product Owner skills assessment matrices for performance management and career progression resulting in enhanced team effectiveness.- Led a team of 6 Scrum Masters.

San Francisco, California, Us

- Created and rolled out Lightning Experience Enablement Toolkit, providing a free, self-service option for Salesforce customers transitioning from Classic to Lightning experience. - Led practice development and thought leadership on Culture and Change Management practices within Salesforce advisory services, positioning the team as a critical workstream within Success Cloud. - Provided strategic Agility Leadership and Executive Advisory services for Salesforce customers such as Thompson Reuters, Cisco, and others. Resulting in: - 6% improvement in platform adoption at Thompson Reuters. - Leadership decision to implement agile ways of working at Cisco CX. - Played a key role in the creation of an Agile COE within Salesforce that provided tailored Agile Transformation solutions to Salesforce customers.

San Francisco, California, Us

- Provided strategic Change Management advisory services to Salesforce customers to help garner support for their transformation efforts. - Developed a customizable and repeatable transformation roadmap asset which focused on shifting corporate mindsets to embrace new operating models and ways of working. - Created a self-sustaining community of Agile Champions to drive adoption of agile practices globally and cross-functionally at Thompson Reuters.

Naperville, Illinois, Us

- Delivered and deployed a global analytical offering that was used to support $37 MM of business in its first year of deployment.- Improved analytical process efficiency by 50% through introduction of on-site testing and automation. - Led a global interdisciplinary team for a technical due diligence review for an acquisition target.

Naperville, Illinois, Us

- Increased biocide sales by 6% and improved analytical efficiency by implementing a rapid test method in the field.- Granted 5 US Patents to protect the use of the DNA-based technology: US Patent 8,613,837; 9,290,802; 9,295,745; 11,608,516; 11,584,947.

Ph.D., Chemistry

Bs, Chemistry With An Emphasis On Biochemistry