Lilli De Kantzow Email & Phone Number

Additionally responsible for the operational excellence and creating optimal participant experience for Cicada’s five health-focussed commercialisation training programs, and managing 2 program assistants in the delivery of those programs.I currently deliver events which range from small 10-person workshops, to 40 person 2-hour masterclasses, to Demo Days.

Sydney, New South Wales, Australia

Responsible for the successful scaling and execution of 2 flagship health programs. This includes speaker and participant recruitment and management, location research and acquisition, content creation, development of new event management processes, and excellence in participant experience.

Initially brought in by the founding CEO to write marketing copy for the business, the opportunity quickly progressed into me joining the team to develop all the internal business processes for the new business. This role then transitioned into a business development role, where I have been responsible for multiple facets of business growth, from strategy.

Sydney, Australia

Tasked to lead a customer feedback analysis project, aligning the evaluated user feedback with product development roadmaps and disseminating the results across departments. Then went on to manage the customer service team, including re-engineering all customer service processes and procedures to create risk controls, improve standards of service, and.

Sydney, Australia

Re-developed Women in Leadership conferences run out of Hong Kong and Singapore. This involved developing engaging content, creating event schedules, recruiting high-level executive speakers, and was responsible for the successful onsite management of these events.

Worked closely with the Principal Lawyer to achieve exceptional results for the business and clients by conducting thorough matter research, drafting and reviewing contracts, positive client engagement, and reliable business administration.