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Lilli Higgins Email & Phone Number
User Experience Researcher at Optum Financial
at
Mount
2 work emails found
@changehealthcare.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
User Experience Researcher at Optum Financial
Location
Nashville, Tennessee, United States
Company size
Who is Lilli Higgins? Overview
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Quick answer
Lilli Higgins is listed as User Experience Researcher at Optum Financial at Mount, a company with 43 employees, based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at changehealthcare.com and a matched LinkedIn profile for Lilli Higgins.
Lilli Higgins previously worked as User Experience Researcher at Optum and Continuous Improvement Specialist at Optum. Lilli Higgins holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Georgia Institute Of Technology.
Company email context
Email format at Mount
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{first_initial}{last}@changehealthcare.com
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AeroLeads found 2 current-domain work email signals for Lilli Higgins. Compare company email patterns before reaching out.
Profile bio
About Lilli Higgins
Lean Six Sigma Black Belt with a interest and focus in User Experience Research, Design Thinking, Healthcare processes, and furthering skills in process improvement in the remote work environment.
Listed skills include Management, Microsoft Excel, Customer Service, Microsoft Office, and 3 others.
Current workplace
Lilli Higgins's current company
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Mount
11 roles
Lilli Higgins work experience
A career timeline built from the work history available for this profile.
User Experience Researcher
CurrentI'm thrilled to announce my move to Optum Financial where I've accepted a role as a User Experience Researcher. I have been interested in the field of user experience for years and look forward to using empathy, research, and analytics to better understand our end users. The team has been incredibly welcoming and have shared so much of themselves and their.
Aug 2024 - Present
Continuous Improvement Specialist
As Change Healthcare joined the Optum family my role expanded and continues to provide me with opportunities to improve key customer-impacting process across our businesses.
Apr 2023 - Oct 2024
Employee Experience Design Thinking Lead
- Hosted and facilitated a team summit of over 300 participants across 4 days, resulting in over 120 original design recommendations
- Conducted employee experience survey with over 3,000 participants and presented data to company leadership
- Analyzed 9,500 participant comments to identify key themes and create actionable roadmaps for work streams
Jan 2021 - Oct 2024
Accelerated Development Program Associate
Change Healthcare's Accelerated Development Program is a two-year leadership enhancement program that consists of four six-month rotations throughout different departments of the company. Throughout the process, the program provides resources to help further improve technical, professional, and leadership skills.
Jul 2019 - Oct 2024
Process Improvement Specialist
Jun 2021 - Dec 2023
User Experience Researcher
- Identified consumer needs by conducting a series of 6 virtual task-based testing in 1 week to reduce unnecessary or costly lab orders
- Facilitated Design Thinking and Empathy Interviewing training and 6-month project for 14 team members
- Synthesized 336 needs and pain points into 21 prioritized and actionable design recommendations
- Conducted a series of empathy interviews with internal users as well as external B2B customers
Jul 2020 - Dec 2020
Pricing Strategy Analyst
- Created a series of 12+ data visualizations representing the price drivers of the top revenue solutions
- Increased data integrity for top revenue solutions and customers, amounting to over $125,000,000
- Achieved goal of a $30 million price increase annually by examining pricing data within SAP
Jan 2020 - Jun 2020
Process Improvement Specialist
- Led cross-functional team of 10 members through 5 Lean Six Sigma methodologies
- Earned Lean Six Sigma Green Belt Certification through reducing statement cycle time by 34%
- Leveraged Microsoft Excel and Tableau to create data visualizations in support of auditing internal processes
- Executed analysis on a deferral tracking system to assist in increasing value-added time in implementation process
Jul 2019 - Dec 2019
Merchandising Services Intern
- Created 3 training documents to facilitate future associate education and expedited mass rollout to the field
- Visited 17+ field teams and conducted over 20 interviews, building relationships with field associates
- Formally presented deliverables and recommendations to executive leadership for final approval
- Analyzed data from 13,800+ survey responses to formulate future state of associate application
May 2018 - Aug 2018
Recruiting Intern
- Attended weekly meetings with head managers to discuss potential strategies and trends
- Increased database of resumes by 300%, qualifying for the High Rollers list nationally
- Recruited potential employees with professional knowledge of the company
- Standardized sensitive files and receipts for head managers
Jun 2016 - Aug 2016
2 education records
Lilli Higgins education
Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General
Georgia Institute Of Technology
Education record
Ensworth High School
FAQ
Frequently asked questions about Lilli Higgins
Quick answers generated from the profile data available on this page.
What company does Lilli Higgins work for?
Lilli Higgins works for Mount.
What is Lilli Higgins's role at Mount?
Lilli Higgins is listed as User Experience Researcher at Optum Financial at Mount.
What is Lilli Higgins's email address?
AeroLeads has found 2 work email signals at @changehealthcare.com for Lilli Higgins at Mount.
Where is Lilli Higgins based?
Lilli Higgins is based in Nashville, Tennessee, United States while working with Mount.
What companies has Lilli Higgins worked for?
Lilli Higgins has worked for Mount, Optum, Change Healthcare, The Home Depot, and Oryx Nashville.
How can I contact Lilli Higgins?
You can use AeroLeads to view verified contact signals for Lilli Higgins at Mount, including work email, phone, and LinkedIn data when available.
What schools did Lilli Higgins attend?
Lilli Higgins holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Georgia Institute Of Technology.
What skills is Lilli Higgins known for?
Lilli Higgins is listed with skills including Management, Microsoft Excel, Customer Service, Microsoft Office, Social Media, Sql, and Public Speaking.
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