Lilli Higgins Email and Phone Number
Lilli Higgins work email
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Lilli Higgins personal email
Lean Six Sigma Black Belt with a interest and focus in User Experience Research, Design Thinking, Healthcare processes, and furthering skills in process improvement in the remote work environment.
Mount
View- Website:
- rentmount.com
- Employees:
- 43
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MountNashville, Tn, Us
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User Experience ResearcherOptum Aug 2024 - PresentEden Prairie , Mn, UsI'm thrilled to announce my move to Optum Financial where I've accepted a role as a User Experience Researcher. I have been interested in the field of user experience for years and look forward to using empathy, research, and analytics to better understand our end users. The team has been incredibly welcoming and have shared so much of themselves and their knowledge. I can't wait to see where this takes me! -
Continuous Improvement SpecialistOptum Apr 2023 - Oct 2024Eden Prairie , Mn, UsAs Change Healthcare joined the Optum family my role expanded and continues to provide me with opportunities to improve key customer-impacting process across our businesses.
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Employee Experience Design Thinking LeadChange Healthcare Jan 2021 - Oct 2024Nashville, Tennessee, Us• Hosted and facilitated a team summit of over 300 participants across 4 days, resulting in over 120 original design recommendations• Conducted employee experience survey with over 3,000 participants and presented data to company leadership• Analyzed 9,500 participant comments to identify key themes and create actionable roadmaps for work streams -
Accelerated Development Program AssociateChange Healthcare Jul 2019 - Oct 2024Nashville, Tennessee, UsChange Healthcare's Accelerated Development Program is a two-year leadership enhancement program that consists of four six-month rotations throughout different departments of the company. Throughout the process, the program provides resources to help further improve technical, professional, and leadership skills.
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Process Improvement SpecialistChange Healthcare Jun 2021 - Dec 2023Nashville, Tennessee, Us
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User Experience ResearcherChange Healthcare Jul 2020 - Dec 2020Nashville, Tennessee, Us• Identified consumer needs by conducting a series of 6 virtual task-based testing in 1 week to reduce unnecessary or costly lab orders• Facilitated Design Thinking and Empathy Interviewing training and 6-month project for 14 team members• Synthesized 336 needs and pain points into 21 prioritized and actionable design recommendations • Conducted a series of empathy interviews with internal users as well as external B2B customers
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Pricing Strategy AnalystChange Healthcare Jan 2020 - Jun 2020Nashville, Tennessee, Us• Created a series of 12+ data visualizations representing the price drivers of the top revenue solutions• Increased data integrity for top revenue solutions and customers, amounting to over $125,000,000• Achieved goal of a $30 million price increase annually by examining pricing data within SAP
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Process Improvement SpecialistChange Healthcare Jul 2019 - Dec 2019Nashville, Tennessee, Us• Led cross-functional team of 10 members through 5 Lean Six Sigma methodologies• Earned Lean Six Sigma Green Belt Certification through reducing statement cycle time by 34%• Leveraged Microsoft Excel and Tableau to create data visualizations in support of auditing internal processes• Executed analysis on a deferral tracking system to assist in increasing value-added time in implementation process
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Merchandising Services InternThe Home Depot May 2018 - Aug 2018Atlanta, Georgia, Us• Created 3 training documents to facilitate future associate education and expedited mass rollout to the field• Visited 17+ field teams and conducted over 20 interviews, building relationships with field associates• Formally presented deliverables and recommendations to executive leadership for final approval• Analyzed data from 13,800+ survey responses to formulate future state of associate application -
Recruiting InternOryx Nashville Jun 2016 - Aug 2016Nashville, Tn, Us• Attended weekly meetings with head managers to discuss potential strategies and trends• Increased database of resumes by 300%, qualifying for the High Rollers list nationally• Recruited potential employees with professional knowledge of the company• Standardized sensitive files and receipts for head managers
Lilli Higgins Skills
Lilli Higgins Education Details
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Georgia Institute Of TechnologyGeneral -
Ensworth High School
Frequently Asked Questions about Lilli Higgins
What company does Lilli Higgins work for?
Lilli Higgins works for Mount
What is Lilli Higgins's role at the current company?
Lilli Higgins's current role is User Experience Researcher at Optum Financial.
What is Lilli Higgins's email address?
Lilli Higgins's email address is lh****@****are.com
What schools did Lilli Higgins attend?
Lilli Higgins attended Georgia Institute Of Technology, Ensworth High School.
What skills is Lilli Higgins known for?
Lilli Higgins has skills like Management, Microsoft Excel, Customer Service, Microsoft Office, Social Media, Sql, Public Speaking.
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