- Managing reservations- Providing and updating Information for all Restaurants, promotions, special offers and Restaurant policies- Creating and maintaining Reservation records, processing deposits and payments- Optimizing seating arrangements for lunch and dinner service- Preparing forms of proposals, confirmations, menu changes, festive menus and floor plans- Organising of functions/events- Communicating Reservation Information and cancellations to floor Manager… Show more - Managing reservations- Providing and updating Information for all Restaurants, promotions, special offers and Restaurant policies- Creating and maintaining Reservation records, processing deposits and payments- Optimizing seating arrangements for lunch and dinner service- Preparing forms of proposals, confirmations, menu changes, festive menus and floor plans- Organising of functions/events- Communicating Reservation Information and cancellations to floor Manager, kitchen and floor staff- Preparing run sheets for use for every service- Ensuring smooth running of Restaurant service- Assisting with Hosting duties when required Show less

- Dealing with guests on a day to day basis, handling Special requests, queries and complaints- Supervising, Training and Motivating of other associates throughout the Hotel and Restaurant- Working alongside the Hotel Manager and filling in her role on her days off- Keeping track of and ordering beverage stock and ensuring stock rotation- Maitre d' during busy lunch and dinner services- Ensuring the smooth running of the Restaurant, Bar and Hotel- Organising of… Show more - Dealing with guests on a day to day basis, handling Special requests, queries and complaints- Supervising, Training and Motivating of other associates throughout the Hotel and Restaurant- Working alongside the Hotel Manager and filling in her role on her days off- Keeping track of and ordering beverage stock and ensuring stock rotation- Maitre d' during busy lunch and dinner services- Ensuring the smooth running of the Restaurant, Bar and Hotel- Organising of functions/events- Promoting Guest Satisfaction Show less

- Dealing with guests on a day to day basis, handling special requests, queries and complaints- Acting as a duty manager for the whole Hotel on a rotating basis- Interviewing and hiring new Front Office staff, including AYS, guest relations, concierge and night audit- Supervising and training other associates within the department- Writing staff performance reviews - Schedule writing, managing Holiday requests and putting into relevant Systems- Ordering and managing… Show more - Dealing with guests on a day to day basis, handling special requests, queries and complaints- Acting as a duty manager for the whole Hotel on a rotating basis- Interviewing and hiring new Front Office staff, including AYS, guest relations, concierge and night audit- Supervising and training other associates within the department- Writing staff performance reviews - Schedule writing, managing Holiday requests and putting into relevant Systems- Ordering and managing stock within the department- Balancing systems within the Hotel- Managing selling restrictions and rate changes in relation to demand; opening and closing availabilities in Reservation systems- Balancing open accounts at the end of each month- Guest Services before, during and after stay; including handling phone calls, taking reservations, check-in & check-out- Covering holidays of night auditor as well as night manager when required*Successfully covering the role of the Front Office Manager during the 3 months transition between managers from December 2011 until February 2012. Show less