· Provides Clinical information and education for inbound calls and outbound calls· Triages behavioral health crisis calls· Uses established protocols and independent professional judgement.· Documents assessment, plans, interventions and results answer incoming behavioral health calls and triage based on need.· Properly document calls while actively listening and providing support.· Relay service and resource information to members/callers· Provide resource and education to non-licensed behavioral health staff.· Remain calm during urgent crisis needs and forward calls to appropriate healthcare providers.

· primary function was to perform an assessment of psychosocial symptoms of the patient and family, develop psychosocial outcomes for alleviating identified symptoms and help provide the psychoeducation, supportive counseling and casework interventions needed to meet these outcomes· Provided individual and family supportive counseling· Maintains accurate and timely documentation in the patient medical

· Participates in the assessment of patients' biopsychosocial needs through review of patient information, personal contact with patients/families and interdisciplinary care team members.· Communicates routinely with patients, families, interdisciplinary care team members and other appropriate parties about the status of patients' care plans. progress toward treatment goals, identification of concerns and/or problems, problem solving and assisting with conflict resolution when necessary.· Understands post-acute care criteria and documents appropriate referrals based on patients' clinical presentation and education needs· Collaborates with the interdisciplinary care team, patients and families in the assessment/coordination of discharge planning needs, delivery of post-discharge planning needs, delivery of post-discharge services and transition of patients from the hospital to the discharge setting as well as ongoing care in the community.· Documents relevant discharge planning information in the medical record according to department standards and/or care management plans.

· Answered multiple crisis hotline calls (including the National Suicide Prevention Lifeline, Maryland Helpline, our own crisis hotline and others)· Provided crisis counseling to walk-in clients· Conducted housing assessments for eviction prevention and shelter requests.

· Maintained a case load of about 25-30 shelter guests, developing a professional relationship with the shelter guests by engaging and building rapport.· Assessed vulnerability of shelter guests who may present with disabling conditions, a history of domestic violence or other trauma and any additional barriers to stabilization.· Provided immediate intervention and support, especially if the shelter guests have emergency needs.· Referred shelter guests to needed resources, which may include medical, dental, behavioral health, vocational, and/or legal services.· Met with shelter guests once a week to support their progress.· Maintained progress notes and enter service transactions in the Homeless Management Information System (HMIS) in a timely manner.· Provided crisis intervention for shelter guests who are experiencing acute behavioral health symptoms, or who are engaged in conflicts with other shelter guests.· Accessed for suicidal and homicidal ideation, intent, and risk when needed, contacting the Mobile Crisis Team or the police for support.· Participated in the Coordinated Entry System calls, meetings, and trainings.

· Assisted with intake assessments· Assisted with inputting case notes into Credible system· Assisted the psychiatrist in juvenile psychiatric assessments

· Provide case management services for all assigned children. Maintain average caseload of 15-20 children and families total· Conduct face to face interviews with each family and child (individually) at least one time per month or more often if needed.· Maintains a working relationship with the foster and adoptive parents, teachers, therapists, CPS caseworkers, attorneys, child advocates, birth family, and significant others in order to implement successful treatment for each· Writes individual service plans, admission assessments, and monthly progress notes

· Provided resources to children with mental health issues and traumas· Implemented behavior modification strategies· Planning and supervising recreational activities· Actively participated on a treatment team