Lillian Cioppa Email & Phone Number

Ontario, Canada

Mississauga, Ontario, Canada

• Led a cross functional team of 25 to plan and execute a multi-year initiative to evolve an operations center into a best in class operating model.• Owned the complex communication matrix . • Oversaw work effort to create employee engagement plan.• Managed cost-benefit analysis to support decision making.• Owned Issue/Risk management.• Managed the execution schedule for multiple work streams. • Managed a team of 5 direct reports.

Led a project team of 20 to successfully execute a 22MM work effort to stand up a new credit center with 350+ employees, new processes, new training program, technology enhancements and new premises within a very aggressive nine-month timeline. Demonstrated strong leadership of the project team, successfully planned and executed the work effort, managed multiple competing priorities, crafted strong communication plan, effectively managed time sensitive issues/risks and cultivated strong relationships with project team members and executives.Served as Chair of the Standard Operating Procedures Committee. Served as Chair of the Social Committee.

Managed project to decommission an operations center and transition the work to another province. Demonstrated leadership in the areas of decision making, schedule monitoring, issue/risk management and financial management, resulting in successful completion of the work transfer as planned.

Economics, Industrial Relations, Professional Writing

Post Graduate Certificate, Workplace Wellness And Health Promotion

Relevant Areas of Study • Wellness Program Planning: data collection, analysis, goal setting and results tracking • Health Promotion.