Lillian Downs Email & Phone Number

Raleigh, North Carolina, United States

- Greeted and checked in guests efficiently, ensuring a smooth and welcoming arrival experience.- Answered phone calls and responded to guest inquiries, provided accurate information, and managed reservations.- Created, modified, and confirmed room reservations using the hotel's booking system to maximize occupancy and revenue.- Assisted in bar and kitchen operations during peak hours, supporting food and beverage service to maintain a high level of guest satisfaction.-… Show more - Greeted and checked in guests efficiently, ensuring a smooth and welcoming arrival experience.- Answered phone calls and responded to guest inquiries, provided accurate information, and managed reservations.- Created, modified, and confirmed room reservations using the hotel's booking system to maximize occupancy and revenue.- Assisted in bar and kitchen operations during peak hours, supporting food and beverage service to maintain a high level of guest satisfaction.- Coordinated with various departments to fulfill guest requests and enhance the overall guest experience.- Managed guest complaints and resolved issues promptly to ensure a positive experience. Show less

Greensboro, North Carolina, United States

- Welcomed members and guests in a courteous and professional manner- Answered a multi-line phone system: managed inquiries, scheduled reservations,and directed calls appropriately- Created and oversaw an organized coat check system to ensure that coats arereturned to members and guests promptly, especially during large events

Asheville, North Carolina, United States

- Processed all payments according to established hotel requirements and providedinformation and assistance to all guests and visitors- Answered inquiries regarding guest services, registration, and local attractions- Confirmed reservations in the system and reviewed all pertinent information- Developed a streamlined process for large group check-ins- Assisted in the onboarding and training of new hires, providing guidance and support in their understanding of hotel… Show more - Processed all payments according to established hotel requirements and providedinformation and assistance to all guests and visitors- Answered inquiries regarding guest services, registration, and local attractions- Confirmed reservations in the system and reviewed all pertinent information- Developed a streamlined process for large group check-ins- Assisted in the onboarding and training of new hires, providing guidance and support in their understanding of hotel operations and customer service standards. Show less

Raleigh, North Carolina, United States

- Provided excellent service to clients both in the store and by phone- Cooperated as a key member of a four-person team filling and shipping e-commerceorders while the store was closed due to the pandemic- Assisted in planning during the transition from in-person shopping to online order fulfillment, ensuring smooth operations and adapting to increased digital demand during the pandemic- Mentored new employees to ensure their smooth integration into the team and adherence to… Show more - Provided excellent service to clients both in the store and by phone- Cooperated as a key member of a four-person team filling and shipping e-commerceorders while the store was closed due to the pandemic- Assisted in planning during the transition from in-person shopping to online order fulfillment, ensuring smooth operations and adapting to increased digital demand during the pandemic- Mentored new employees to ensure their smooth integration into the team and adherence to company policies Show less