I was part of the business acceptance team at this global law firm, specialising in risk analysis in relation to anti-money laundering.• Researching clients and assessing the risk they posed to the firm.• Understanding and adhering to anti money laundering regulations and client due diligence procedures in countries across the world.

At this fast-paced technology company I was part of the small team which supported primary schools during their onboarding process.• Adapt quickly to rapidly changing processes in a fast-growing company.• Navigate difficult customer conversations to reassure schools who are under stress during the onboarding process. • As part of our process improvements project, I took ownership of updating our onboarding webinar. This resulted in an increase in participation during the presentation and a decrease in email contact after the call.

In this role I supported the Recruitment and HR Officer at Estio Training, an IT and Digital apprenticeships provider.• Liaised with managers and recruitment agencies regarding vacancies, allowing me to exercise my excellent interpersonal skills. • Reviewed applications and shortlisted candidates for interview.• Oversaw the onboarding of new employees, writing offer letters, registering personnel with the company benefit scheme and collecting references amongst other tasks.• Completing employee relations processes such as disciplinaries, salary increases and probation completion. • Documenting disciplinary meetings• I also volunteered for the company’s wellbeing group. In December 2021 I organised a ’12 Days of Christmas’ scheme in which I arranged a different activity for employees every day.

In this position I waitressed during events and assisted in the boarding house kitchens.• Provided excellent service at events from large scale dinners of up to 500 to intimate dinners of 20.• Established an understanding of how to meet a customer’s needs effectively in a fast-paced environment.

As administrator at this creative design agency, I supported the designers, specifically working on our contract with ASDA.• Organised the transfer of design templates from clients and ensured they were available to our designers.• Proofread documents before sending to clients to guarantee the designs were ready for printing.• Responsible for stocktaking of the office so designers had access to the materials they required.

As a course representative I gathered academic feedback from students and organised social events.• Developed my verbal communication skills through relaying student grievances to lecturers. In doing so I dealt with sensitive issues in a professional manner.• Managed a petition to represent the interests of student with regards to exam policy over the course of the Covid-19 pandemic. The petition achieved a four-week extension for all students within the school completing their dissertation. Resultantly, I was nominated for Academic Representative of the Year during the 2021 University of Leeds Partnership Awards.• Arranged social and academic events open to the 400 students within the art school, allowing me to expand my organisational and leadership skills through booking events, advertising and delegating tasks.• Received a Commendation for Innovation from the Partnership Awards in 2019 as part of the student representative team.

Worked in a small team to run the British Heart Foundation eBay social media.• Investigated other charity’s social media to understand their marketing approaches and apply this knowledge when designing our own strategy.• Honed my planning skills by executing projects, such as our London Fashion Week series, from planning shots and outfits to taking and editing photos. Our project gained the most engagement the social media accounts had received in over a year which evidenced its success.• Articulated the company’s message effectively by ensuring that social media captions were consistent with the tone of the overall brand.

As an events waitress for Regency Recruitment, I worked at a different location each shift.• Worked in a variety of settings from large formal weddings to small private dinners. This allowed me to develop my ability to adapt to new working environments quickly. • Applied my strong communication skills to work efficiently with different colleagues at each event, in a high-pressure environment.