Lillian A. Marquez Email & Phone Number

Boston, Massachusetts, United States

Delivered comprehensive administrative support to multiple C-Level Executives by managing complex calendars, arranging international travel, and coordinating 50+ high-priority meetings each week, ensuring seamless operations and timely responses to business-critical needs.Led cross-functional global projects from planning to execution, ensuring on-time delivery using prioritization and fostering collaboration between remote teams, resulting in improved project alignment and timely completion of milestones.Optimized executive travel logistics for senior executives, achieving a 100% on-time check-in rate by coordinating with vendors, airlines, and ground transportation, enhancing travel efficiency and minimizing disruptions, while maintaining cost-effectiveness.Trained and mentored junior administrative staff on best practices for travel coordination, calendar management, and meeting preparation, significantly boosting overall team collaboration. efficiency and productivity.Streamlined event planning operations for global events, managing logistics, regulatory compliance, vendor relations, and coordinating venue and catering arrangements, ensuring flawless execution of multi-day events attended by senior leaders, resulting in high client satisfaction.Communicated and scheduled conference calls with team members across global time zones (including the UK and Asia), ensuring timely updates, cross-team alignment, and successful international project collaboration.Researched and curated thoughtful executive and employee gifts (birthdays, recognition, bereavement, weddings, leavers), strengthening employee engagement, fostering stronger relationships, and improving overall team morale.Prepared detailed agendas and facilitated recurring team, project, and strategic meetings, ensuring all meetings were organized with key objectives discussed, tracked, and followed up on with actionable insights to drive decision-making.

Boston, Massachusetts, United States

Facilitated seamless executive communications by managing high-volume calls, emails, and client scheduling across multiple time zones, ensuring professional interactions and smooth coordination with international stakeholders.Produced high-quality reports, presentations, and correspondence for C-Level meetings, ensuring accuracy, professionalism, and the timely delivery of critical information for executive decision-making.Coordinated global events and conferences, collaborating closely with cross-functional teams and external vendors to ensure the successful planning and execution of key company initiatives.Managed executive and senior team meetings, taking thorough minutes, tracking follow-ups, and providing actionable insights to support informed decision-making and business strategy alignment.Assisted in managing the day-to-day operations and communications for the Global Director, ensuring smooth workflow, effective task prioritization, and timely completion of key administrative functions.Maintained confidential office organization by managing physical and digital files, ensuring records security and adherence to data confidentiality policies for sensitive executive information.

Provided remote administrative support specializing in business management, social media, and marketing for multiple clients, ensuring efficient handling of day-to-day tasks and smooth communication across various platforms.Managed email correspondence, scheduled appointments, and coordinated virtual meetings, facilitating seamless client engagement and boosting overall productivity by ensuring timely responses to client needs.Performed accurate data entry, document preparation, data analysis and maintained well-organized digital filing systems, ensuring all client information was properly categorized and accessible, which enhanced workflow efficiency.Generated, curated, and managed social media content across various platforms, contributing to increased brand visibility and client online presence, helping achieve marketing goals and engagement growth.

Supported executive by providing comprehensive administrative assistance, including meticulous record maintenance, budget creation, drafting communications, and handling basic accounting tasks.Managed complex calendars and played a key role in scheduling meetings, ensuring efficient coordination and time management.Facilitated the onboarding process, ensuring a seamless experience for new clients and contributing to client satisfaction and retention.

Collaborated with coaches to assess team performance and developed targeted recruitment strategies. Spearheaded marketing efforts, increasing studio business by 85% through strategic community outreach and media relations. Built positive relationships with parents of student athletes to foster a supportive environment. Conferred with administration to stay on top of changes and advised on discipline, performance, and decision-making.

Led both front and back office administraitive operations for a team of 12, effectively overseeing hiring, training, and performance management to ensure operational efficiency and team cohesion.Wrote, updated, and maintained critical documents, ensuring accuracy and compliance with company standards, while optimizing file management processes to support organizational goals through effecitve decision making.Identified and pursued philanthropic opportunities that aligned with the organization’s mission, contributing to the company’s overall impact and corporate social responsibility efforts.

Managed all administrative operations for a team of four psychologists, implementing effective scheduling strategies to efficiently handle overbooked appointments, optimizing productivity and workflow.Ensured strict adherence to HIPAA guidelines, consistently preserving patient confidentiality and safeguarding sensitive information, resulting in zero compliance issues.Took charge of front office operations, providing exceptional customer service to clients and visitors, leading to a 95% satisfaction rate on feedback surveys.Assisted in the organization and maintenance of critical client documentation and data entry, resulting in a 15% increase in efficiency for client record retrieval.

Bachelor'S Degree, Psychology, 3.98

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Associate'S Degree, Business Administration, Management And Operations, 3.92

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