Lillian Mitchell Email & Phone Number

Los Angeles, Us

 Track and control of new hire, transfer, and termination processes outside of HR and Payroll functions including creation, disabling, or oversight of the following to insure timely execution:o Network accountso Email accounts o Physical security access to various locations as appropriate for job roleo Various application accounts Assist in the creation and maintenance of IT related systems including ID badge, fuel keys, time clock, ID scanners, licensing, etc. Ordering/Purchasing all I.T. related software, hardware and accessories – enterprise wide Perform troubleshooting and identification of applicable problems relating to PC’s, applications, and basic network communications Engage throughout the lifecycle of a ticket; including research and communication of status to users Provide administrative support for business applications to end-users Work with additional Helpdesk staff to manage ticket assignments and issue resolution Demonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achieved Engage in project-based assignments as needed Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries Provide basic administration of accounts and passwords. Assist with project management working with other department managers and outside vendors Assist with special projects and research as requiredSite Administrator for Paycom, CUDL, DealerSource (JM&A), Dealertrack, DSGSS, FMC Dealer, Fuelmaster (system, reporting and fuel keys), Guest Concepts, Jaguar Land Rover - SSO and Training Site, Mazda, RouteOne, STARS, Volvo Dealer Portal, VW Hub

Los Angeles, Us

Burlington, Nj, Us

- Responsible for overall customer service and customer satisfaction. - Lead and motivate the team of junior customer service representatives and cashiers- Provide employees with performance feedback, proper training, and guidance. - Effectively lead the team and ensure all customer service needs are met in a timely manner. - Customer communications and problem resolution.- Direct cashier coverage and customer flow at the front of lines to ensure efficient service- Assist management team in communicating promotions and company updates- Monitor and validate returns, exchanges, check authorizations, voids, and other transactions- Maintain proper disposal of damaged merchandise and hazardous materials- Ensure merchandise has accurate pricing/ticketing, sizing, and, security devices to reduce shortages- Support training for associates in the areas of customer service and company standards, policies and procedures- Assist with register pick-ups, counting and verifying the safe, reconciling cash registers, preparing bank deposit and change order as directed by Store Manager- Perform other tasks as assigned by manager from time-to-time- Acting MOD as assigned

Management and technical support for a ProTools HD recording studio. Responsible for billing, copyrights and licensing of music on behalf of the studio and activities with The Recording Academy, ASCAP and BMI,

Burbank, Ca, Us

• Provided administrative support to several senior level executives which included VP, Customer Care/National Accounts, VP, Field Operations, President, AUS Japan, VP Customer Operations and the National/Regional Accounts departments (C-level experience). • Coordinated extensive domestic and international travel which included airline, hotels, rental cars, restaurants, meeting space and any other needs as requested.• Prepared a variety of statistical reports using Excel with graphical representation linked to PowerPoint presentations.• Authored and published a quarterly newsletter with MS Publisher.• Created correspondence and various other documents in MS Word on behalf of the executives and departments.• Planned training sessions, meetings, events (on-site and remote locations).• Liaison for AUS Japan training, tours and meetings in the U.S.• Updated website pages for National and Regional Accounts customer profiles utilizing MS Front Page.• Generated payments for invoices and rebates to customers based on contractual agreements.• Coordinated, scheduled and sourced tradeshow participation, ordered/purchased tradeshow giveaways.• Scheduled and monitored appointments, meetings and travel in Outlook and answered email on behalf of the executives.• Prepared and audited expense statements and purchasing card statements. Tracked and reported payroll.• Assessed computing needs and ordered new computers and peripherals as required.• Purchased corporate gifts, gifts on behalf of the executives and awards.• Liaison to executives, management, the field and external clients.• Planned team-building and department activities.• Worked on special projects, performed internet research and represented the company at events as needed.• Maintained an in-depth understanding of business needs and direction in order to provide proactive support and act on behalf of the executives during their absence.• Member of Emergency Response Team, certified in CPR/first aid.

Hull, Gb

Provided second and third level technical support for a variety of Corporate staff groups including Executive Staff, HR, External Affairs, IT, Aviation and Internal Auditing and Control. Responsibilities included hardware and software recommendations, budget planning, technology updates, short/long range planning, hardware setup, software installation, upgrades and training, remote connectivity, network administration (NT), remote and on-site desktop/technical support. Was technical consultant on various successful software rollouts, migrations and transitional activities following the merger with BP.