Lillian Pacheco Email & Phone Number

Monroe, Ct

Talent Strategy Consultant and Program Manager responsible for the delivery of talent solutions that help organizations attract, develop, engage and retain diverse talent and create more inclusive workplace cultures. Client relationship manager responsible for business development and customer engagement throughout Connecticut and New York regions.

Greater New York City Area

Served as project manager (PM) leading a comprehensive review of all current People Services and other people related policies across the firm• Ensure policies are current, reflect best practice, and relevant in minimizing risk & ensuring compliance• Enhance branding & communications of Firm’s Policies to yield greater awareness and clear guidance

Greater New York City Area

Served as Manager leading day-to-day program operations and supervise a team of 4 ERP Specialists• Conduct a motion study of team’s responsibilities to drive both strategic/tactical agendas • Implement guidelines and procedures for the Employee Referral Program (#1 sourcing channel) which accounts for 48% of total firm hires• Develop and improve support processes, technology, reporting and program awareness • Manage special Market ERP campaigns for highly cleared and hard to fill talent resulting in multiple hires• Conduct benchmarking study on key companies to help inform ERPs Transformation effort • Develop branding guidelines for input into overall strategy for consistent marketing & program awareness • Evaluate current ERP website and implement short-term enhancements to improve user experience

Greater New York City Area

Led day-to-day operations of the new Firmwide Resource Management capability and associated technology solution to drive operational excellence in service delivery. Ensured seamless support to clients and RM community to deploy the right talent, at the right time to the right opportunities. • Responsible for developing overall strategies for RM Services / approaches and ensuring best-in-class execution/coordination• Establish policy and process standards related to service delivery, ensure compliance and governance and drive continuous processes improvement• Drive priority technology enhancements focused on increased functionality, seamless integrated technologies, greater efficiencies and improved user experience• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights• Manage the design, development and delivery of required training related to new service offering, systems or processes and train the trainer for delivery• Oversee development and implementation of communications/marketing strategy for all stakeholders to grow awareness of RM and how it works• Led the stand up and execution of a Professional Community of Practice for RM/RS staff establishing a foundation of excellence in client delivery across all Markets by fostering the sharing of valuable information and best practices bringing this community together as one cohesive team

Greater New York City Area

Served as project manager (PM) leading several large-scale, highly visible projects within People Programs. Primary responsibilities included overall project management oversight, functional direction, team management, vendor management, budget and schedule oversight. Led joint discussions to develop/socialize recommendations to achieve win-win results and identify training/communication requirements for a successful implementation.• Led the firm’s integrated Talent Management tool which facilitates tighter integration between resource management and recruiting by capturing all staffing needs—including short-term and long-term opportunities—in a single integrated system• Manage the firm’s Onboarding redesign, a major work stream under the broader People Strategy Initiatives. The Onboarding initiative aimed to onboard staff with an integrated and systematic approach to build productivity quickly and drive a strong connection to the firm within the first twelve months• Manage the development and implementation of the firm’s assessment tool, ePerformance, from inception to completion• Manage several work streams to include Assessments, Compensation and Fluidity on Project Explorer, the initiative to separate the firm’s two primary business entities

Greater New York City Area

HR Manager providing advice and counsel to client leadership on HR related matters across the Northeast Region ensuring compliance with firm policies.• Manage employee relations investigations, performance management issues, execution of annual assessment processes, retention strategies, new hire onboarding and overall implementation of People Programs ensuring consistent application and user adoption• Drove the development and implementation of a local orientation and exit process across the Regions bringing consistency to disparate processes• Implement a 15% fixed-rate differential for eligible staff working on commercial assignments addressing known challenges from the one firm initiative. Communicated and provided required training to key stakeholders