Lillian Robert Email & Phone Number

Proactive people leader dedicated to driving solutions and productivity by leveraging legal technology, business transformation processes, and resource management, identifying and developing cutting-edge strategies for increasing value and containing outside legal spend, and optimizing engagement practices with our law firms and other legal vendors.

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  Managing Director, Litigation Management

  Cna Insurance

  Feb 2005 - Present - Chicago, Illinois, Us

  - Manage team of legal professionals conducting audits of legal invoices and appeals in connection with commercial, specialty, corporate, coverage, and international claims to impact reduction of legal spend.- Configure and implement sophisticated AI legal technology system across the enterprise to optimize efficiencies and business processes to drive legal expense savings.- Develop, augment, and employ AI tool to enhance performance and legal cost containment.- Improve data integrity and utilize data analytics to measure productivity and assess impact and progress on key initiatives to decrease legal expense.- Identify drivers of legal expense and trends to provide recommendations regarding outside counsel selection and management.- Collect and deliver business intelligence to use in strategic decision-making for outside counsel management.- Negotiate and resolve law firm invoice disputes to optimize outside counsel relationships.- Create and execute operating models to ensure staffing maximization. - Provide enterprise-wide advice on the submission and processing of complex legal billing for effective litigation management.- Analyze data to identify portfolio to onboard, train, and lead business associates to leverage cost-containment and implement business process improvement.- Manage vendor and e-discovery spend to positively impact financial outcomes.- Facilitate and deliver company-wide training on legal spend.- Draft billing guidelines for domestic and international business partners to ensure multi-national legal billing calibration and fast pay savings.- Partner with underwriting and client services to deliver favorable outcomes for brokers and insureds.- Drive solutions and productivity by optimizing technology, business processes, and staffing.- Manage all aspects of performance and development of legal staff.- Continuously meet and exceed organizational legal expense savings goals.