Oversee day-to-day operations of production, fulfillment, and sales teamsDevelop sales growth strategies, with a focus on B2BManage product development lifecycle, including email and SMS marketing

Provide excellent customer service.Oversee staff to ensure all guests' needs are met.Possess complete knowledge of extensive menu, including ingredients and allergens.Manage dessert pre-orders: communicate with guests extensively via email, provide pricing assistance, and ensure all orders are prepared to specifications.

Penguin Random HouseProofread ebook files.Less Than Three PressProofread novels that have been translated from English to French for any grammatical, spelling, syntactical, usage, and wording/phrasing errors.

Manage staff and operations in three locations across Brooklyn and Manhattan.Oversee wholesale ordering of all paper products, coffee, bottled beverages, etc.Liaise continuously with wholesale vendors, track deliveries, organize invoices and expenses.Keep detailed inventory.Assist manager in creating weekly schedule for all front of house staff.Supervise employees, assign tasks and ensure completion; train new employees in all aspects of business.Provide exemplary customer service and product insight with extensive knowledge of large menu.Liaise with upper management to develop strategies to maximize brand identity.Manage cash flow.Assist with catering orders and assist with pricing.

Greeted guests and offered general customer service with extensive knowledge of flavors and ingredients.Used cash registers to take orders for food and drink. Delivered orders to high-profile clients in Manhattan.Assisted in setting up for clients’ events in-store and on location.Packed cupcakes according to specific orders; made coffee and espresso drinks of all kinds.

Work with luxury lifestyle clients, including restaurants and hotels in both New York City and FranceMaintain Twitter and Facebook profiles of clients, creating long-term social media plansDraft press releases and pitch letters in English, French, and ItalianReach out to extensive network of food, travel, and lifestyle publication editorsAssist in event planning, including liaising with a variety of vendors (florists, photographers, decorators) and maintaining a 300+ guest list

Maintain Twitter and Facebook profiles for YouTube channels myISH and 123UnoDosTresSocial media research reportsGoogle Analytics

Update Facebook profileEvent planningSEOResearch, data input

Interview transcriptionConduct celebrity interviewsBlogResearch for upcoming featuresMaintain social media profiles (Facebook, YouTube, J-14 Message Boards)