Lillian Taylor Email & Phone Number

Maryland Judiciary

Rockville, Md

Rockville, Md

• Providing daily reports, inventory and performance evaluations. • Managing department scheduling and training new hires. • Processing deposit/refund/damage transactions. • Approving additions and removals from loaner vehicle fleet. • Maintaining relationships with insurance companies and accurately reporting damages.

State College, Pennsylvania Area

• Managed the store and its staff, drove and achieved sales and made quality hiring decisions. • Coached and trained employees, fostered an environment of open communication and enforced policies and procedures.• Wrote performance evaluations, created schedules and provided mentoring. • Utilized Maurices CRM platform to optimize customer service and shopping experience.

Indiana, Pa

• Managed inbound communications (telephone calls/emails). • Directed/assisted the customer experience, completed customer service survey reporting, survey and sales report filing, distributed mailers, processed dealer trades, maintained vehicle inventory and posted parts/service invoices for all Indiana locations. • Assisted the accounting department in posting credit card receipts, mailing checks for accounts payable and reconciling various reports.

• Managed training and development for new hires. • Managed employee schedules and coordinated conference calls.• Assisted with the development of store sales goals. • Performed analysis and reporting of sales results.