Lillian Taylor Email & Phone Number

Maryland Judiciary

Rockville, MD

Rockville, MD

• Providing daily reports, inventory and performance evaluations.
• Managing department scheduling and training new hires.
• Processing deposit/refund/damage transactions.
• Approving additions and removals from loaner vehicle fleet.
• Maintaining relationships with insurance companies and accurately reporting damages.

State College, Pennsylvania Area

• Managed the store and its staff, drove and achieved sales and made quality hiring decisions.
• Coached and trained employees, fostered an environment of open communication and enforced policies and procedures.
• Wrote performance evaluations, created schedules and provided mentoring.
• Utilized Maurices CRM platform to optimize customer service and shopping experience.

Indiana, PA

• Managed inbound communications (telephone calls/emails).
• Directed/assisted the customer experience, completed customer service survey reporting, survey and sales report filing, distributed mailers, processed dealer trades, maintained vehicle inventory and posted.
• Assisted the accounting department in posting credit card receipts, mailing checks for accounts payable and reconciling various reports.

• Managed training and development for new hires.
• Managed employee schedules and coordinated conference calls.
• Assisted with the development of store sales goals.
• Performed analysis and reporting of sales results.