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I’m an experienced enablement leader with deep expertise in designing and executing end-to-end programs for the development of managers and employees at all levels. Responsibilities have included strategic planning and tactical execution, analyzing organizational needs, creating alignment with business strategy, day-to-day operations, vendor management, event planning and stakeholder management. I’m passionate about shaping the way that fast-growing companies enable their employees to succeed.
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Commercial EnablementSword Health Oct 2024 - PresentNew York, New York, Us
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Sales & EventsOn Waverly Apr 2024 - Oct 2024
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Commercial Training And EnablementOmada Health Oct 2019 - Aug 2023San Francisco, Ca, Us -
Revenue EnablementPandadoc Sep 2017 - Oct 2019San Francisco, California, Us -
Sales ConsultingTrinet Dec 2016 - Oct 2017Dublin , Ca, Us -
Sales ConsultingFacepay Jan 2016 - Dec 2016Mountain View, California, Us -
Retention Team ManagementIntuit May 2014 - Sep 2015Mountain View, California, UsBuilt and led a retention team, consisting of client and billing specialists. • Managed seven direct reports and reported to Head of Retention.• Monitored and addressed customer satisfaction metrics, influencing outside corporate partners and stakeholders.• Recognized with “Learn Fast” Award as the second-ever recipient, 1/6 values awards given each fiscal quarter.• Drove warm transfer pick up rate of >90% and retained >40%. -
Billing Support & Outreach Representatives ManagementIntuit Aug 2013 - May 2014Mountain View, California, Us• Led 12 employees to retain clients using the billing and sales outreach capabilities and tools; accelerated retention rate.• Reduced backlog of billing cases from 1K to 50 in a matter of weeks.
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Lead Development ManagementIntuit 2013 - 2014Mountain View, California, UsFirst Sales Development Manager for the Retention Team. Built, trained, and led AE and SDR teams. • Received the FY14 Sales Achiever Award.• Raised the average from 5 scheduled calls per day to 10.• Led team to achievement of 116% of quota (2013).• Directed team to achievement of 173% of quota (2014).
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Lead DevelopmentIntuit May 2013 - Jul 2013Mountain View, California, Us• Drove team to achieve quotas as Lead Member on the Save Team• Achieved 140% of personal retention goal
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Lead DevelopmentIntuit Dec 2012 - May 2013Mountain View, California, UsAchieved 100% of personal retention goal
Lillian Nguyen Skills
Lillian Nguyen Education Details
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Uc IrvineEconomics
Frequently Asked Questions about Lillian Nguyen
What company does Lillian Nguyen work for?
Lillian Nguyen works for Sword Health
What is Lillian Nguyen's role at the current company?
Lillian Nguyen's current role is Enablement | Training | Program Management.
What is Lillian Nguyen's email address?
Lillian Nguyen's email address is li****@****ail.com
What is Lillian Nguyen's direct phone number?
Lillian Nguyen's direct phone number is +171484*****
What schools did Lillian Nguyen attend?
Lillian Nguyen attended Uc Irvine.
What are some of Lillian Nguyen's interests?
Lillian Nguyen has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health, Cooking.
What skills is Lillian Nguyen known for?
Lillian Nguyen has skills like Program Management, Event Planning, Powerpoint, Internal Communications, Community Outreach, Telecommunications, Leadership, User Interface Design, Sales Support Tools, Business Process Design, Process Management, Strategic Leadership.
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