Lillian Gavio Email & Phone Number

Glendale, California, United States

United States

* Management of high-volume patient reception area, from checking in patients to coordinating appointments and patient flow* Patient registration, cost estimates, scheduling, and comprehensive patient education as needed (i.e., eligibility, benefits, financial, workers comp, etc.)* Helped facilitate seamless computer system merge from Cerner to EpicOptimized Epic workflow by identifying features most beneficial to the clinic* Communicated instructions for precertification and authorization of OP PT/OT services with therapists and utilized medical notes to submit for authorization.* Transcribed medical documents and MD orders involving medical coding

Buffalo, New York, United States

* Provided attentive individualized patient care from medication management to emotional support* Accompanied patients to medical appointments, recorded doctor recommendations and vital information to ensure proper adherence to care plans* Strategically improved in home accessibility and ergonomics in order to reduce fall and injury risksReinforced training modes of service animals