Responsible for the financial reporting of Amazon’s US Virtual Customer Service (VCS) organization across Consumer and Shipping & Delivery Service (SDS) verticals, a total combined operating cost of ~$100M and footprint of 4,000 headcount in 2022. Core financial responsibilities include month end close, quarterly forecasts, annual Operational Planning (OP) and respective financial commentary reporting on variance drivers. Supports multiple stakeholders including Site Leaders and Senior Operational Managers across various businesses including Amazon Business, Consumer, Concessions Abuse Prevention, Escalations and Social Media.Accomplishments: • Partnered with Amazon Customer Excellence System (ACES) to simplify the US Cost Savings Validation process, specifically looking for opportunities to eliminate roadblocks as well as add additional guidance throughout the cost savings project life cycle. The resulting training was shared with leaders in the US to continue to build cost savings initiatives• Leveraged influencing skills with operational leaders in the US across all organizational units to align on a single standardized process to create a consistent experience for associates while mitigating service level and financial shrinkage risks• Strategized and presented Think Big proposals to rethink hiring strategies by leveraging tenured internal labor support while avoiding hiring costs • Championed the transition from internal messaging system to Slack in 2020 in the North America (NA) Finance team and continue to be the subject matter expert for the greater Finance team through participation in workshops, tutorials and adoption strategy consultant

Accomplishments: • Acted as finance proxy for World Wide Customer Service (WWCS) Finance on the IT Asset Recovery project to establish accurate financial accounting, increase asset recovery rates and implement a global mechanism for asset management• Participated as project manager of the WWCS Finance Technology Vision roadmap project to deliver a technology framework and a data and analytics strategy that includes dataset standardization, data ownership, discoverability & accessibility, business partnership and machine learning • Supported Consumer Operations in validating over 46 projects totaling $24M in 2019, $2.2M in 2020 and $22.8M in 2022 • Contributed as North America (NA) representative of the WWCS Headcount Ratio project to eliminate ad hoc headcount reporting and transition to a single centralized headcount report• Engineered various financial models to help stakeholders make smart and fast decisions while mitigating risks such as hiring models that supported the hiring decisions of 10,000 customer service associates in 2020• Worked with multiple stakeholders in Workflow and Training to implement a revised planning process that not only mitigated schedule adherence challenges, increase training completion time but also minimized impact to service levels• Self-taught tools (i.e Insight Microstrategy) to build automated reporting that became the source of truth for weekly business reviews• Hosted workshops surrounding effective workload management and developed monthly learning and training sessions for the NA Finance team that centered around influencing, diving deep, creative learning, technical upskilling and career development. • Promoted from Senior Financial Analyst (L5) to Finance Manager (L6) in Sep 2022

Remote Year is a work/travel program that brings together a community of passionate professionals to travel the world while working remotely. For one year, I lived and worked in 12 cities in 12 months with 40 other location independent professionals that includes full-time workers, freelancers, and entrepreneursThis experience includes: • Exploring local communities and enhancing both my personal and career development through professional knowledge sharing and networking events• Attending culturally immersive experiences and becoming a more educated global citizen, while networking with local communities and businesses• Transitioning to a new city each month, continuously pushing adaptation and flexibility to the next level• Working alongside diverse, international professionals with increased cross-functional communication and collaboration

Responsible for leading the operational strategies of the Broadcast Distribution Engineering and Digital & Emerging Technology organizations to deliver faster and more engaging content with a strong focus on financial transparency and cost savings.Accomplishments: • Responsible for a combined portfolio of $100M in operational & capital expenses, including $38M of allocations• Successfully transitioned and integrated Digital Products to Operations & Technology, delivering $20M+ of savings• Supervised & cultivated a Financial Analyst & CORE (Career Opportunities & Rotational Experiences) Associate• Presented annual budget presentations alongside CTO, with the support of the operational senior leadership team• Engineered and implemented monthly reports for operational leads & automated pacing files for Corporate FP&A

Operational finance lead for Digital Products & Interactive Media, Solutions Engineering and Media Labs, supporting CTOs and Senior Leadership teams and Corporate FP&A in crafting annual budgets, delivering quarterly estimates and providing various financial analyses.Accomplishments: • Point Person for Apptio (internal management reporting tool), responsible for directing and communicating all system enhancements to the Technical Support team to better align the tool with best business practices• Participated in the preparation of the annual budget in leadership discussions and creation of PowerPoint presentations, working closely with the Operational teams

Managed the complete income statement of News Archives, working closely with advertising sales team in providing weekly revenue reports and financial updates. Authored monthly operating reviews, annual budgets and growth strategies and progress.Accomplishments:• Appointed News Digital Finance lead for Digital Research, Editorial and Multimedia teams with a strong focus on Business Insights, Acquisition & Retention and Audience Development budgets

Coordinated and oversaw the production operations for Today Show and Nightly News between senior leadership, editorial staff, operational crew and HR to delivery weekly financial updates to the CFO.Accomplishments:• Improved processes within Finance as well as the production staff by implementing best practices, providing personalized training and creating new and automated Excel files in place of outdated and manual models• Responsible for monthly updates on pacing, headcount, corporate requests as well as ad hoc analysis on ratings analytics, cost savings initiatives and various ad sales strategy implementations• Prepared market research and strategic roadmaps for the Today Show and Nightly News’ annual Long Range Plan, quarterly Operating Reviews, year-end Budget strategies and on an ad-hoc basis

Operational support for Cable (MSNBC) Daytime, Weekend and Longform programming, working closely with senior editorial staff to integrate stronger budgeting practices. Executed quarter close responsibilities including updating models, investigating variances, reconciling accounts and entering journal entriesAccomplishments:• Chaired SNAP, internal AP system as a super user, oversaw all technical support and downstream training to streamline vendor payment and timely show production. • Initiated Accounts Payable initiative to transfer all vendors to direct deposits resulting in costs savings for NBC• Ensured policy compliances on T&E, PCard and Black cars through monthly audits and daily technical support

Financial Support and technical assistance for the Sales Team at Time Inc’s premier titles: Real Simple, Health, Coastal Living and This Old House, pricing special advertising units by performing profit/loss analysis and exploring various cost structures to maximize profitabilityAccomplishments:• Collaborated with Sales Reps and the Credit department to resolve receivable disputes to minimize bad debt

• Analyzed cost variances between Fixed Asset module and general ledger for reconciliation project• Brainstormed innovative ideas centered around social media and presented an event-level campaign for upcoming TV series, Game of Thrones, to department executives • Completed government survey from Time Warner Co. regarding expenditures, depreciation, net book values and variances in year end balances• Compiled actual, budgeted & re-estimated figures in historical trend analysis for future budgeting strategies• Assembled residual payments for HBO programming and talent to forecast future expenditures• Updated property asset locations for insurance purposes and in-house organization• Assigned, capitalized and retired assets into Oracle to keep track of depreciation expenses and inventory count • Investigated and cross-referenced equipment disposal lists from operating groups to access to-be retired assets and analyze financial impact

• Assembled Plough Penny performance figures from Merlin Securities as a comparative measure of profitability• Created excel spreadsheets for firm investments, financial analysis, contact information, statistics and earning releases of investments as comparative research• Acquired research graphs, data and news on potential and pending investments

• Compiled competitive review for Purina as a research component to design upcoming marketing strategy• Initiated Request For Proposal for Zappos as part of company launch into broader markets • Compiled research for Hard Liquor, Shoe and Retail industries for future market penetration activities• Created spreadsheets for advertising timetables to schedule upcoming featured prints in magazines • Participated in brainstorming meetings with Creative Directors

• Researched Cowen-covered companies and presented a merger and acquisition pitch to Cowen employees• Processed and submitted travel and expense reports for Cowen employees • Compiled research for Cowen-covered companies through in-store and phone questionnaires • Filed, categorized, copied and mailed accounts payable, receivable and client invoices

Responsible for compiling daily press clippings of Cowen related articles through Factiva as a way for the company to understand their reach in influence as well as the media's perception of the company.