Lillian M. Email & Phone Number

• As Lead Product Manager, own Product Strategy, Roadmap and Requirements, and Lead a team of 5 Product Managers to implement Data Subject Rights Product to comply with CCPA, GDPR and other individual state privacy.
• Obtained lead and client-influencing roles by quickly gaining client trust and satisfaction – by building strong client relationships, through transparency, clear communication, repeated successful project deliveries.
• Created 2023 Product Roadmap with inputs from, and facilitating alignment/partnership with, Legal Team, IT Leadership, Systems Architecture and Product Management teams.
• Program Managed implementation of client’s first COPPA functionality with 10 technology teams – enabling the designation and suppression of communications & marketing to Child’s mobile lines and products.
• Project Managed completion of 5 total Data Privacy projects within 2021 across 29 impacted teams.

United States

• Responsible for onboarding, training and continuous skill development for 350+ annual North American Campus hires. Design and execute a comprehensive 2-week onboarding program that emphasizes professionalism and.
• Created and manage a $2M annual onboarding and training budget for 350+ new hires per year.
• Curated and launched employee development plans to align with the US Region business strategy and objectives.
• Industrialized scalable onboarding process and logistics through collaboration with and coordination of 9 stakeholder departments and partnering teams, in addition to program iterations based on feedback analysis.
• Transformed 2-week face-to-face onboarding program into a 100% remote training and development process.

United States

• Own schedule and coordination for Government mandated separation and cross-provisioning to new network of substantial client product line. Manage risks, issues, dependencies, executive updates, and facilitate decisions.
• Completed on-time launch of client’s first merger-related project go-live through effective planning and coordination, go-live communication plan creation, identification and close of cross-org dependent milestones.
• Implemented team prioritization and operating method; closing out 38 identified risks and issues within 4 weeks.
• Automated weekly program executive status reports, providing 95% time-saving.

United States

• Drive discovery and documentation around transfer and storage of legal DNC and communication preference information. Implement agile delivery methodology and coach M&A integration team on agile/scrum operations and.
• Documented end to end legal DNC system/data flows – Involving upwards of 12 internal systems and 10 vendors.
• Mitigated $675k in potential risk for the client by identifying and driving closure of 2 data and functionality gaps.
• Facilitated two-day working session to launch and align team on work needed to meet tight M&A deadlines – completed work breakdown, backlog build out and refinement, estimations, and resource planning and coordination.

United States

• Manage contract of nine resources within the client’s Marketing IT space for a revenue managed of over $1.5 million. Ensure consistently high quality deliverables and client satisfaction. Point of contact for both.
• Proactively created an inclusive team environment through regular team events, cadenced one-on-ones, spotlight callouts for high performance and communications to managers.
• Drove four resource shifts in a time period of six months increasing margin and employee engagement while maintaining client satisfaction and quality of delivery.
• Developed minimum of 20 very strong client relationships over two year period and became key player in client portfolio future roadmap, priority creation, and resource planning.

United States

• Drive identification and consolidation of business requests for transformation of the client’s Digital Marketing Platform. Own roadmap creation, backlog population and priority along with driving efforts through to.
• Facilitated workshops with multiple cross-functional teams to understand project scope and requirements, and completing design, work breakdown, level of efforts, resource plan and roadmap.
• Negotiate with stakeholders to ensure their requests and priorities are in alignment with enterprise priorities. Work with affiliated teams on dependencies to drive alignment on plan and mitigation.

United States

• Led team of 13 to drive security and accuracy on identity matching, data quality, transfer, and usage. Delivered four Enterprise IT efforts to meet new identity match and security standards, in addition to delivering.
• Completed successful Agile and team performance transformation within a six-month period – transforming underperforming team into the highest on the portfolio utilizing scrum framework.
• Facilitated team in two day workshop to complete solution design, work breakdown, roadmap and milestones. Owned communication to leadership on expectations, status, risks, and resources.
• Partnered with Agile coach to create and refine Agile maturity assessment and improve the five teams across the portfolio, evangelize improvements, and increase adoption.

Bellevue, WA

• IT organization representative and liaison to business stakeholders for upcoming marketing efforts – driving effort decisions, priority and scope definition. Managed expectations on feasibility and timelines, and owned.
• Collaborated with stakeholders to identify and prioritize 26 capabilities and create 2018 roadmap. Applied WSJF scoring to determine best value/investment for the IT organization.
• Kept project plan/roadmap updated and team on track with quarterly goals – owning identification and communication of risks, issues, escalations and timeline changes.

Bellevue, WA

• Led multiple cross-organization efforts including standup of campaign management system, internal system distribution and history storage, and secure data transfer to 4 additional vendors to complete direct marketing.
• Established Scrum team operating rhythm, managed backlog, kept team on track with delivery timelines through solution involvement, unblocked barriers, and communicated risks.
• Owned vendor management for client to ensure delivery within requirements, SLA’s, and timelines – driving awareness, escalation, and solution on vendor volume gap of 60M records.
• Delivered end-to end solution gap analysis and environment strategy – identifying and documenting five platform solution gaps and two large planning gaps.

United States

• Led internal operations for 235 member project including resource shifts, accesses and requests, project forecast, estimated time to complete reporting, invoice facilitation, and all associated reporting and.
• Managed team of four offshore resources to complete all resourcing, resource reporting, invoicing, communications and paperwork.
• Built and maintained 3 strong positive client relations with Partner Delivery Managers and 2 associated Directors – leading to quick chain-of-command approvals project needs.
• Worked with offshore team on launch and functional design of new SharePoint site for use in document management and storage, and request ticketing.

Seattle, WA

• Female House PresidentLead a house of female students; manage logistics of house and greater community, mediate relationships of house and community members as needed. Planning of events, keep community members.
• Planned and executed quarterly community-wide events that included various activities, service projects, and keynote speakers
• Facilitated interviews of new students, as well as organize house placement and community roles

Seattle, WA

• Assistant Kitchen ManagerResponsible for providing a safe and fun environment for all UPC staff and volunteers in the kitchen, assist Director of Hospitality with inventory control, cleanliness, training, staff.
• Continually manage teams of people to execute superior catered events
• Assisted in training of current staff and volunteers
• Worked with front of house manager to improve production and ensure timely deliveries

Yakima, WA

• Customer Services AssociateResponsible for ensuring a quality experience for guests, providing exceptional customer service, inventory management, retail marketing and sales, cash management, and tournament management.
• Worked with catering manager to provide quality tournament experiences and schedules
• Created new marketing strategy to ensure quality advertising and product visibility
• Successfully managed large golf tournaments and payouts