Lillian N. Email and Phone Number

Lillian N. is a Senior User Experience Researcher at McGraw Hill. She is proficient in Vietnamese. Colleagues describe her as "Lilly is an excellent researcher and would bring great value to any research team. I had the pleasure of collaborating with Lilly at ZipRecruiter during summer 2021. I admired her creative problem-solving abilities, as well as her curiosity and dedication to understanding and improving user experiences. At ZipRecruiter, we collaborated on high stakes projects. Lilly’s work brought tremendous value to the company and played a role in important business decisions. Lilly always strived to improve her research skills, and since our time at ZipRecruiter, she has greatly improved her UX Research skills. I’d be delighted to be on Lilly’s team again in the future, and any company would be incredibly lucky to have her on their team." and "Lilly is a stellar researcher who would be an asset to any team. Her strong command of qualitative research methodology, along with her unwavering focus on delivering high-quality, human-centered insights has elevated every project I have worked on with her. In addition to her research acumen, she is a warm, dedicated, and reliable teammate. Just months into her role at McGraw Hill, I have already seen how she has added value to her team. She proactively reaches out to researchers across business units to learn from them, bringing the knowledge back to her team. Additionally, she spends time to thoughtfully craft documentation to expand her team's research toolkit. One of the first projects Lilly and I worked on was a major discovery project at an early-stage tech startup, where she led engaging analysis workshops. She trained multiple researchers in open coding, a rigorous qualitative analysis method, guiding the team to produce rich, actionable insights. Her approachable and clear communication style helped nurture a productive, inclusive team culture. In meetings, she consistently contributed insightful ideas, while also encouraging others to share their thoughts. She is driven, hard-working, and always ensures that her peers are heard and supported. Lilly is undoubtedly one of the most capable, thoughtful, and down-to-earth colleagues I have had the pleasure of working with."