As a Business Analyst with a diverse background in analysis, project management and staffing, I work to improve policies impacting employees and lead projects that leverage technology to enhance workforce management. I document and report on the business impact of projects and regularly update executives on project progress.Examples of my contributions include:* Vital member of the global project team that deployed an industry-leading virtual agent for internal client support; contributed to the entire product lifecycle from development to implementation and refinement.* Served as Business Process Management (BPM) champion for customer care; identified and applied BPM compliance to 13 critical employee service processes, achieving robust, repeatable, sustainable processes.* Designed and deployed a set of 10 monthly performance indicators that reached 45 staffing consultants and sourcing specialists in order to drive key behaviors and performance in the organization.* Managed weekly report-out on outdated requisitions to reduce external open requisitions from more than 2,000 to less than 50 in less than six months.I earned my Bachelor’s in Psychology (with a minor in Business) from Indiana University and belong to the Society for Human Resources Management and American Society for Training & Development. Eager to take on my next great professional challenge, I am interested in opportunities with companies that need strong and creative solutions for employee services and management.