Lillie James, Mba - Icagile Icp Email and Phone Number

Founded business providing consulting services for product management and data analysis projects for companies with annual revenue up to $380k. Leverages 2 decades of industry knowledge to allow publishers to focus on publishing instead of managing back stock.Analyze profit margin, inventory, returns, and metadata and recommend process improvements to increase sales and reduce costsManage printing and distribution contract negotiation for clients resulting in average 8% cost reduction.

Lead technology strategy including development, testing, and implementation of new product features to improve data analytics and communications for system with 20,000+ users nationwideCollaborate with cross-functional teams (Senior Executives, Client Services, Engineers, Software Developers, Marketing, Data Analysis, UX) to create and execute new products and improvementsManagement of communications-related projects company-wide with 100% on-time completionConduct full analysis of communication systems, developed product roadmaps and strategic plan for consolidation to improve user experience and provide data for reportingOptimize reporting to offer key additional insights with existing data and resource limitationsSpearhead cross-departmental project to update all communications, resulting in the elimination of broken links and in accuracies, a 45% reduction in redundant and outdated active correspondence jobs and over a million fewer unnecessary annual correspondences within first 3 monthsTechnical product expert in multiple systems

Managed and implemented marketing campaigns to meet University goalsConducted Market ResearchCreate and manage content for social media with 10K+ followers across all platforms and subscriber communication to deliver clear calls-to-action for enrollment and program changes Manage SEO and marketing KPIs such as engagement, ad clicks/views, and budget

Product research to identify all key necessary features100% Creation and refinement of product roadmaps and product backlogs. 100% Creation and refinement of Sprint backlogs for minimal viable product. Sprint planning for versions 1 and 1.5. Review and refinement of Product designs for best user experience

Led program design, client relations, operations, vendor management, talent strategy, and overall experience for retreat with 300+ attendees annuallyBuilt, developed, and managed a team of 12 including Client Services Manager, Experience Specialists, Maintenance, Facilitators, and contracted vendors to ensure satisfaction and profitabilityManaged annual operational budget Developed training processes and facilitated coaching of all staff

Managed products for 60+ accounts globally with on-site warehouses and e-commerce business with consistently high satisfaction and retention ratesOversaw product budgets up to $1.5M+ per client and managed KPIs such as inventory-to-sales ratios, return rates, turnover, and order lead timeAnalyzed pertinent data, identified trends, and led forecasting to reduce costs and increase salesCollaborated with cross-divisional teams (Finance, Marketing, Operations, Software Engineering, Supply Chain)to evaluate and improve all aspects of print distributionPartnered with IT Developers and Product Development to assess, build, test, and implement new technology features for publishers worldwide Created and facilitated training to clients on company and industry productsProduct expert and trainer for all Ingram Publisher Services systems

Provided sales support and client relationship management for multi-million-dollar clientsManaged product budgets up to $4M+ and all sales KPIs resulting in consistent year-over-year improvements in fill rate, turn and salesManaged vendor dashboards and business review presentations to drive improvementResponsible for all aspects of vendor management including purchasing and returns Ensured 100% accuracy of all vendor data supplied to the market Led client relations with consistent top customer satisfaction rates