Lil Loughran Assoc Cipd Email & Phone Number

Manchester Area, United Kingdom

Manchester, Greater Manchester, United Kingdom

Manchester, United Kingdom

Manchester Area, United Kingdom

Managing a team of front-line contact centre staff to provide customer care to Trafford residents for all elements of council services.My responsibilities include leading the team through my own actions, monitoring staff performance in a consistent and fair manner, dealing with escalations of a financial nature for both council tax and benefits, interview and selection of new staff, training, induction and mentoring.

Multiple Locations Across Greater Manchester

I started out at Boots as an Operations Assistant but was promoted to Team Management level within 6 months. This led to my further promotion 18 months later to Store Management. As a Store Manager I was responsible for 40+ people including pharmacists, sales assistants, merchandisers, auditors and administrative staff. This involved cashing up, balancing the books, producing and implementing business plans, compliance audits, all administrative duties, loss prevention… Show more I started out at Boots as an Operations Assistant but was promoted to Team Management level within 6 months. This led to my further promotion 18 months later to Store Management. As a Store Manager I was responsible for 40+ people including pharmacists, sales assistants, merchandisers, auditors and administrative staff. This involved cashing up, balancing the books, producing and implementing business plans, compliance audits, all administrative duties, loss prevention, budgeting, purchasing, procurement, staff development and ensuring the stores ran 'green' on the scorecard. Show less

Psm 1, Agile

Cipd Level 5, Human Resource Management

Higher National Certificate, Business, Distinction / Merit

A-Levels, Biology, Business Studies, Psychology

High School, Maths, English Language & Lit, Physics, Biology, Chemistry, History, Business, Graphics, German