Lilly Ebert Email & Phone Number

Columbus, OH, US

Columbus, OH, US

Ohio, United States

• Lead a diverse team of Project Managers, Data Analysts, and Instructional Designers to deliver high-impact training solutions globally to over 4,000 Customer Service employees.
• Spearheaded the adoption of AI technologies in e-learning to enhance real-time learning experiences, significantly improving training outcomes and engagement by 20%.
• Responsible for high impact results of Customer Service Onboarding, Talent Development, and performance management including the strategic growth and adaptation of learning at Klarna.
• Lead multiple innovative talent development strategies and projects simultaneously that directly support business growth and objectives by using evidence-based adult learning theories.
• Demonstrated experience designing and implementing both small and large-scale learning experiences for call center employees, overheads and senior leaders.
• Experience with software licensing, renewals and contract negotiations.

Columbus, Ohio, United States

• Managed a team of Instructional Designers to create and implement global training programs, including Compliance and Talent Development initiatives.
• Collaborated with senior stakeholders to assess training effectiveness and led multiple strategic learning rollouts, achieving enhanced agent performance and engagement.

Columbus, Ohio, United States

• Designed a wide range of training materials using tools such as Articulate360, Adobe Premiere Rush, and Camtasia, focusing on compliance and developmental needs.
• Developed engaging e-learning courses, tying directly to compliance and agent development.
• Analyzed learning needs, evaluated learning effectiveness, and provided training solutions aligned with business strategies.
• Demonstrated strong knowledge of instructional design, facilitation, coaching, e-learning, virtual learning, in-person learning and related best practices.

Columbus, Ohio, United States

• Led instructional design and facilitation for a workforce of over 1,500, managing a team responsible for comprehensive curriculum development and training delivery.
• Acted as a Program Manager for the rollout of a significant new internal system, involving detailed project management and stakeholder presentations.

Columbus Area, Ohio

• Designed and facilitated a comprehensive 6-week Onboarding Program for the Underwriting Department, utilizing tools like PowerPoint and Articulate Storyline.
• Created over 30 diverse training courses significantly enhancing departmental knowledge and capabilities.

Columbus Area, Ohio

• Managed and grew a $10M+ commercial underwriting portfolio by over $3M within two years, demonstrating strong financial acumen and market understanding.

Mount Vernon, Ohio, United States

- Led campus-wide tours for prospective students

Mount Vernon, OH

- Progressed from Resident Assistant to Assistant Resident Director - Supervised 180 students- Assisted Resident Director in maintaining campus standards

• Successfully launched an e-mail marketing campaign
• Designed marketing material for DD Advocate Magazine
• Refreshed existing marketing materials to support the brand and reflect the new visual standards for the company

Worthington, OH

- Launched an e-mail marketing campaign - Designed marketing material for DD Advocate Magazine- Refreshed existing marketing materials to support the brand and reflect the new visual standards for the company

Columbus, OH

- Marketed and executed a public relations event called Daddy Daughter Date Night - Increased catering clientele by targeting area Pharmaceutical Reps with promotional incentives- Designed and distributed flyers and coupons to local businesses