Melissa Grohman Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co Area

* CompTIA Security+ Certified* AWS Fundamentals of Security* Current Education Efforts ◦ Linux (BASH) Command Line Interface ◦ Python 2.7 ◦ Wireshark* Functional understanding of NIST 800-61, Revision 2, Computer Security Incident Handling Guide and PICERLL incident management process* Additional reading: ◦ NIST SP 800-86, Guide to Integrating Forensic Techniques into Incident Response ◦ SANS Institute InfoSec Reading Room: Incident Handler’s Handbook ◦ Air Force Instruction 17-203, Cyber Incident Handling ◦ Learn Python the Hard Way; Shaw, Zed ◦ The Practice of Network Security Monitoring; Bejtlich, Richard* Toastmasters Advanced Communicator Silver; multiple awards for extemporaneous and prepared speeches

Colorado Springs, Colorado, United States

* Wrote and maintained online help documentation for eight different products* Collaborated with Product Support and developers to continuously improved documentation* Served and presented at the award-winning Ivanti CurbCuts team for accessibility* Used test environments to validate documentation* Used VSTS and GitHub for document change management* Completed work and publications in MadCap Flare* Used HTML for detailed topic maintenance

Houston, Texas Area

• Technician ◦ Self-taught cell phone repair for all major models using freely available internet resources ◦ Assisted with minor tasks such as data migration and backup, data recovery, new device setup, and effective use tutorials • Owner ◦ Created and nurtured professional relationships with area repair professionals ◦ Managed and developed all marketing and advertising ◦ Provided advice and guidance to customers regarding repairs and upgrades ◦ Communicated immediate repair needs and concerns to customers along with educating them on imminent issues with the phone hardware and software

Technical writer, meeting manager, configuration management and business process analyst.

Theology/Theological Studies, 4.0

Ba, Literature