Matching volunteers to families and ensuring the service they provide is targeted, of good quality and supports families to progress against their goals.• Assessment of referred families and review of services provided.• Supporting the continuous improvement of the service alongside colleagues• To assess the needs of families referred to HSL for support and co-produce an action plan with them for our support.• To provide effective management of the work of the volunteers according to the action plan, including bringing the support to an end appropriately.• To work as part of the staff team to ensure the effective recruitment, training and support of volunteers.• To contribute to the effective day to day operation of the scheme in accordance with the Home-Start Standards and Methods of Practice.• To maintain high standards of practice in supporting families within the ethos of Home-Start.• To ensure inclusion and diversity in all aspects of the scheme’s operation and work.

Global Flagship Store Westfields Shepards Bush • Inspiring and motivating people to achieve great results. • Managing recruitment, training and development for sales advisors. • Organising and hosting assessment and recruitment days for potential candidates in Westfield and different London stores. • Executing dialogues and development plans for my Ladies-wear team within a set deadline. • Excellent leadership skills and a sharp eye for business.• Coaching others propelled by an enhanced personal drive.• Maximising sale opportunities and profitability of my department by following up on daily results. • Ensuring the highest possible customer service.• Following up with the visual merchandising team in order to execute excellent visual presentation.

Richmond, London • Providing excellent customer service to maximise sales on the shop floor cash desks and fitting rooms. • Replenishing garments, folding, hanging, tidying, displaying and merchandising. • Working with cash register routines and handling all required transactions.• Unloading delivery trucks and unpacking merchandise.• Execute security and administration procedures. • Assisting in the preparation of garments in the stock room. • To assist in loss prevention and safety of the store. • Providing managerial assistant support at the tills across the store.

For a period of six weeks me and 16 other sales advisors were chosen from the UK to represent the H&M brand to provide training for 200 new members of staff for the pre opening of a brand new store in Brisbane Australia. I supported and mentored the local sales advisors with the opening of Brisbane’s first H&M store and specifically trained them In the H&M way. My training responsibilities included: • Providing excellent customer service to maximise sales on the shop floor and fitting rooms for the opening period of the store.• Provide mentor and trainee support to local Australian staff.• Providing expert knowledge on sales activities and garments, including local campaigns and products. • Providing managerial expertise to the Australian sales advisors and supporting them with weekly feedback in order for them to gain progression within the company.

• Paying close attention to customer needs and listening carefully in order to help them select the best suitable product when serving customers face to face or on the phone. • Strong attention to detail on different items for quick recollection when serving customers. • Assisting other stores such as Tottenham Court Road on celebrity collection releases. • Cashing up at the end of the day and ensuring whilst operating the tills that they are accurately counted and being alert for any fraudulent bank notes or debit cards.• Providing excellent customer service to maximise sales and the shopping experience for the customer.