Lilly Whitehead Email & Phone Number

New York, United States

Sidney, New York, United States

Riverhead, New York, United States

• Hospitality in Healthcare Internship at Peconic Bay Medical Center
• Participated in an 8-week internship that focused on the non-clinical approach to enhancing the patient and customer experience.
• Assisted department director in facilitating the new Emergency Department Patient and Family Partnership Council for capstone project.
• Rounded on patients to provide comfort, performed service recovery and conducted surveys to gain insight for capstone project.
• Curated recruitment strategies and material for Emergency Department Patient and Family Partnership Council.
• Participated in multiple hospital operational committees and groups including Patient Experience, Volunteer Services, ED Ambassadors, and Patient Family Partnership Council and other piloted programs.

Suffolk County, New York, United States

• Administered dining aspects of a golf club and catering hall, including serving and prepping food.
• Greeted guests and aided in their decision making, as well as made suggestions and upsold with marketing skills.
• Facilitated opening and closing of the restaurant through tasks such as register management.
• Regulated alcoholic beverage distribution and consumption according to New York State Liquor Authority standards.
• Maintained opening of the short order facility on the golf course through inventory management, food preparation and service, and register operation according to New York State Department of Health (NYSDOH) guidelines.

• Aided customers in shopping experience by sharing knowledge of produce.
• Prepared food and baked goods while maintaining cleanliness according to NYSDOH guidelines.
• Operated register by conducting and closing out sales, and maintained stock of merchandise.
• Responded directly to the manager regarding daily operations.

• Greeted clients by facilitating check-in and relayed customer information to therapists and estheticians.
• Communicated and confirmed appointments over the phone with clients.
• Organized payments while maintaining register operation and sale of beauty products.
• Arranged files and kept information up to date in the digital database and paper documents.

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

High School Diploma

Activities and Societies: Varsity Cheerleading Varsity Winter Track and Field Varsity Spring Track and Field

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management