Lilly Behrend Email & Phone Number

Drive strategy and curriculum development of multiple talent programs and processes - including sales enablement, new manager training, leadership development, compliance training, and DE&I initiatives - while aligning to strategic business needs.

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

As a Sr. Learning Designer supporting Stores, Support Centers, and Distributions Centers, I regularly consulted with business unit representatives to design, develop, and evaluate tailored learning solutions. This included scripting, designing, filming, directing, and editing video micro-learning assets as well as developing interactive asynchronous eLearnings and reference materials to support the launch of new products (e.g. Honda lawnmowers), safety compliance (e.g. proper forklift escort procedures), development of customer service skills, onboarding plans for new roles, and systems transformations (e.g. POS platform, contact center installation management system).

Arlington, Va

* Developed and managed a world-class five-week, in-person global sales onboarding program* Managed global partners to administer training programs in two international offices (Sydney, London)* Engaged senior leaders in regular needs analysis to address skill gaps through creative and effective learning solutions* Conceptualized and refined training materials for diverse learning environments, including in-person, virtual, and eLearning formats; designed a virtual instructor-led training program and reference resources to help 500+ sales team members navigate contract negotiations efficiently, resulting in reduction in negotiation timelines and an increase in revenue

Arlington, Va

* Managed the team production timeline and dissemination of essential volunteer information for an international community day of service to hundreds of local participants* Coordinated organizational and community-wide leadership training initiatives to develop mid-level professionals from local non-profit organizations* Conducted Informational Technology and orientation training for all new hires and created training materials as indicated by needs assessments and job analyses * Updated and managed participant data, managed class logistics, prepared course materials and administered special projects

Raleigh-Durham, North Carolina Area

* After two months as a Recruiting and Administration Clerk, was promoted to Office Operations Supervisor for displaying extensive knowledge of operational systems, and excellent management and training skills* Supervised employee hiring and ran daily background reports* Developed and conducted training sessions and created training materials for new staff * Managed data projects; created reports and updated information in multiple filing systems

Graduate Certificate, Instructional Design

Ba, History, Classics

Activities and Societies: Jewish Student Union/Hillel, Phi Alpha Theta, Eta Sigma Phi, Sigma Delta Tau