Lilly Keating Email & Phone Number

London, Gb

London, England, Gb

London, England, Gb

London, England, Gb

I lead a team of passionate Product Managers, owning the digital experiences for Habitat, Tu Clothing, and top of funnel on Argos.

Milton Keynes, Gb

Product Manager for the Product Description Page (previously for the Argos Homepage, Global Navigation, and Help Systems), for both mobile and web, leading an in-house team of developers, designers, analysts, and QA to deliver excellent and commercially valuable customer experiences, in a fast-paced agile environment.• Responsible for defining and executing a product strategy and vision by collaborating with a wide range of business stakeholders and through extensive customer testing, research, and competitor analysis. • Plan, business-case, and prioritise the product backlogs in line with customer and commercial value as well as the wider Argos strategy, against competing demands for product features. • Effectively engage business stakeholders and senior leaders to get buy in for the product vision, including presenting several times to the CEO. • Successfully delivered both a brand new, responsive Homepage and Help System (including a complete platform refactor) following extensive customer research and A/B testing, both of which led to a significant uplift in the targeted KPIs.

Milton Keynes, Gb

I develop Digital product and service propositions, in order to generate commercial returns and provide excellent customer experiences, utilising significant industry knowledge and insight and Digital Banking experience. • Responsible for leading the Paperless initiative, a >£80m proposition to improve our online statements and correspondence offering, from ideation through to post delivery optimisation, managing a matrix team of technical resources. • Act as a consultant in the development of key service propositions, including Money Manager and Spending Rewards. • Widely engage stakeholders across various different areas and levels of the bank, in order to gain buy in on initiatives.• Responsible for taking propositions to market, including developing adoption strategies and producing Social Media content. • Act as an advisor across the business on Digital Banking, keeping up to date with industry and customer research across Digital and Mobile banking as well as financial products. Courses taken to enhance knowledge include Coding and Digital Marketing workshops. • Heavily involved in innovation activity, including leading a team in a two day ‘Hackathon’ where we produced a working Youth Savings mobile app prototype.

Manage two of Lloyds Banking Groups key Corporate Social Responsibility programmes - Business Connectors (in partnership with Business in the Community), where we second 20 colleagues out a year to work in the community, and the Lloyds Banking Group School for Social Entrepreneurs Programme, where we fund and provide mentors for hundreds of 'start up' social entrepreneurs.

Stockport, Greater Manchester, Gb

I was part of a busy B2B Marketing Comms team in the UK's leading vehicle leasing company. Experience gained includes: Direct mail campaigns, email campaigns, Microsoft CRM systems, customer proposition material.

London, Uk, Gb

I am currently working in The City LDO for LBG. I am responsible for monitoring and managing the service performance of 11 branches across the City of London. I actively work with branch staff, conducting observations and working on individual service plans, in order to improve the service our customers receive.

London, Uk, Gb

I worked in Commercial Banking for 6 months, specialising in Conduct Risk. I was heavily involved in embedding Conduct Risk in Commercial's procedures and culture, mainly around Governance and Oversight and front-line procedures.

Professional Diploma In Banking Practice And Management, Finance And Financial Management Services

Ba, Classical Past