Lilly Rowe Email & Phone Number

-Worked on the implementation of multiple large-scale systems, including Salesforce & Guidewire -Act as a representative on various projects to help implement and ensure communication standards are being met while ensuring management is aware of all updates -Provide support for day-to-day operations of 29 Service Locations and the Member Contact Centre and.

North Vancouver, British Columbia, Canada

• Identifying market and consumer trends through data analysis by conducting monthly market research in order to maintain relevancy with customer base and competitive positioning
• Researching consumer trends and sentiment to develop a competitive marketing database that is used to create monthly intelligence reports and graphics for senior management
• Conducting engaging contests that reach over 2,000 users on Instagram and Facebook, resulting in 56% brand presence growth

North Vancouver, BC

• Applied basic conflict resolution skills when responding to concerns raised by customers and clients of the salon.
• Accurately recorded sales transactions using a POS system and careful attention to detail.
• Increased attendance at events by using social media and promoting products.
• Used strong management and leadership skills to manage and assist overseeing employees.
• Fostered close relationships with regular clientele to make clients more comfortable and enjoy their… Show more
• Fostered close relationships with regular clientele to make clients more comfortable and enjoy their experience at the salon.

• Managed a large Amazon Seller Central account successfully by efficiently coordinating inventory, product listings, shipping, customer service, packaging, and Amazon paid advertising
• Planned inventory and shipping logistics using forecasting and BOM to ensure optimal production levels while considering financial impacts from stockouts and holding inventory
• Monitored web traffic using Google Analytics and WordPress to analyze website performance and practiced search engine… Show more
• Monitored web traffic using Google Analytics and WordPress to analyze website performance and practiced search engine optimization to maximize brand awareness generation efforts
• Developed, implemented and monitored paid ad campaigns through Facebook Business Manager to drive sales using a custom seasonal strategy with refined SEO terms and increase brand awareness by 73%
• Formulated data from Google Analytics into visual reports and presentations to accurately demonstrate increases in sales, traffic, and awareness stemming from Google and Facebook advertising Show less

• Acquired an intermediate level of skill using a variety of computerized software packages, including Microsoft Office Suite and Oracle database software
• Utilized organizational skills to effectively prioritize workload, multitask and outperform weekly deadlines by 30%
• Handled confidential information with tact and discretion to ensure the privacy and safety of all clientele
• Completed work using a project-based approach and reported to high-level management to promote team… Show more
• Completed work using a project-based approach and reported to high-level management to promote team consistency and cohesiveness Show less

North Vancouver, BC

• Received Food Safe certificate to cook, prepare, and serve food menu items along with smoothies in accordance with health codes and café standards.
• Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash.
• Learned efficient time management working in a fast-paced environment.
• Reduced waiting time for customers by providing quick services.

North Vancouver, British Columbia, Canada

• Conducted sales using a POS system, accurately recording transactions.
• Performed conflict resolution skills, and efficiently used customer service skills to increase the positive experience for the customers.
• Learned efficient time management working in a fast-paced environment.
• Reduced waiting time for customers by providing quick services.

Bachelor Of Commerce - Bcom

Must Know Excel Functions