Ha Phan (Hanna) Email & Phone Number

Vienna, Austria

Ho Chi Minh City, Vietnam

• Manage service quality and high standard of shopping experience for customers coming to the Boutique.
• Overseeing the relationship with High-end customers handled by the Fashion team.
• Plan and deliver CRM strategies across the Fashion team to retain existing customers, increase brand loyalty, and expand the brand value.
• Resolving customer complaints quickly and efficiently.
• Meeting with managers to plan the strategy periodically.
• Conducting monthly business reviews using CRM programs.

Taoyuan City, Taiwan

• Greeting passengers as they board and exit the airplane.
• Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
• Serving meals, drinks and refreshments.
• Checking the condition and provision of emergency equipment and information for passengers.
• Administering first aid, dealing with emergencies.
• Selling duty-free commercial goods and pursuing sales targets.

Hanoi, Hanoi, Vietnam

• Receive and send quotation to both events & leisure booking requests (FIT, GIT).
• Send out proposal, draft contract, liquidation, banquet report.
• Follow events with guests, send out banquet event order & provide after services, get feedback.
• Conduct site inspection, client meetings.
• Provide administrative support to Sales Department (Sales report, Production report, Monthly report, etc.)
• Assist Sales Director in maintaining database to ensure all information are accurate and updated.

Hanoi, Hanoi, Vietnam

• Responsible to provide administrative services to all guests and colleagues when required.
• Ensure that all the administrative works are handled promptly & efficiently.
• Conduct trainings for new FO members.
• Elaborate daily statistic reports for the owner’s representative and executive management of the hotel.
• Update more than 15 different monthly reports for the financial department.
• Act as “Le Club” Accor loyalty program champion and as such take care of the followings: - Daily reconciliation of eligible stays and credited points in order to avoid retro claim and undue credited points..

Da Nang City, Vietnam

• Welcome and check-in all guests according to established procedures.
• Provide courteous and efficient service and if possible, satisfy each and every guest’s request.
• Perform any other activities or task as directed by supervisor.
• Check out guests according to established procedures, and ensure all payment or voucher are collected.
• Print VAT and control cash float.

Da Nang, Da Nang City, Vietnam

• Responsible for all FO daily operations.
• Deal with guest’s complaint and requests.
• Intermediate communicator between Owner, GM and employees.
• Arrange working schedule for the team.
• Manage FO reports and submit for Finance and GM.

Master'S Degree, Innovation And Management In Tourism

Bachelor Of Business Administration - Bba, Bachelor Of Business Administration In Tourism And Hospitality Management