Liltonia Wilson Email and Phone Number
I am currently working towards getting my bachelor's degree in Supply Chain, Transp, and Logistics from Bellevue University and I am currently working as a Traffic Clerk at Sam's Club. I am responsible for verifying the accuracy of incoming and outgoing shipments, preparing documents, determining shipping methods, recording shipment data, contacting carriers, and conferring with customers. I have developed core competencies in logistics, customer service, and communication.In addition to my Traffic Clerk role, I also have experience as a Customer Service Manager at Arise Call Center and a Driver Manager at Changing Lanez Inc. In these roles, I have demonstrated my skills in business leadership, employee training, problem-solving, and organization. I am motivated by delivering high-quality service to customers and ensuring the smooth operation of the transportation and logistics processes. I value teamwork, collaboration, and continuous learning. I can bring diverse perspectives and experiences to the team, as I have worked in different industries and settings.
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Customer Service ManagementArise Call CenterChester, Va, Us
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Traffic ClerkSam'S Club Jul 2023 - PresentPrince George County, Virginia, United StatesExamine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes.Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials.Confer and correspond with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.Requisition and store shipping materials and supplies to maintain inventory of stock.
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Customer Service ManagementArise Call Center Mar 2021 - PresentUnited States• Open and maintain customer accounts by recording account information• Interacting with customers and handling customer queries and complaints in a timely manner• Maintain financial accounts by processing customer adjustments• Recommend potential products or services• Supervising the daily operations of the customer service department• Build sustainable relationships of trust through open and interactive communication.
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Driver ManagerChanging Lanez Inc Mar 2021 - PresentUnited States• Understanding of basic vehicle mechanics, including the ability to identify when major repairs areneeded • Great written and verbal communication skills• Excellent leadership skills, including goal-setting, motivation and training• Good problem-solving, critical thinking and decision-making skills• Exceptional organization, time management and multitasking abilities• Keen attention to detail• Assign drivers to convey freight to assigned destination.• Coordinates and trains drivers according to and in compliance with DOT regulations and companyrules.• Provides updates to customers on delivery status.• Tracks driver assignments and other shipping data in a computer database
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Yard JockeyPepsico Oct 2021 - Jul 2023• Assisting with docking• Assisting with the inspection of containers• Engaging in preventive maintenance of machinery and tools• Completing trailer sanitation before reloading• Transporting equipment around the yard.• Notifying management about repairs that are required.• Storing pieces of equipment safely• Engaging in regular inspections of outgoing and incoming equipment.• Receiving the doors at the dock and shipping the jockey boxes when requested• Securing the containers/trailers and checking for seals.• Following safety policies and company standards according to the regulations of the department.• Assisting others with their tasks.• Ensuring that equipment in the yard meets all regulations.• Ensuring that containers are properly jockeyed for shipping, and storage when necessary.• Did onboarding training for new employees. -
Cdl A Truck DriverNationwide Cargo Corp Jun 2019 - Sep 2021Long distance driver· Communicating and coordinating with dispatchers· Obeying and following applicable traffic laws· Securing cargo and properly arranging and balancing it within the vehicle· Maintaining a detailed log of working hours in compliance with state and federal regulations· Ensuring any mechanical issues with the vehicle are corrected before driving· Planning routes and meeting delivery schedules· Complying with truck driving rules and regulations· Reporting defects, accidents, and violations· Performing daily maintenance of truck (refueling, cleaning, etc.)· Loading and unloading trailer with forklifts and pallet jacks· Interacting with customers in a professional manner· Performing pre- and post-trip vehicle inspection reports· Recording cargo deliveries· Verifying loads for accuracy -
Company DriverGtl Transport Co Aug 2018 - Jan 2020Suffolk, Virginia, United StatesLocal driver 150 mil radius and port workCommunicating and coordinating with dispatchersObeying and following applicable traffic lawsSecuring cargo and properly arranging and balancing it within the vehicleMaintaining a detailed log of working hours in compliance with state and federal regulationsEnsuring any mechanical issues with the vehicle are corrected before drivingPlanning routes and meeting delivery schedulesComplying with truck driving rules and regulationsReporting defects, accidents, and violationsPerforming daily maintenance of truck (refueling, cleaning, etc.)Loading and unloading trailer with forklifts and pallet jacksInteracting with customers in a professional mannerPerforming pre- and post-trip vehicle inspection reportsRecording cargo deliveriesVerifying loads for accuracy -
Cdl A InstructorShippers Choice Of Virginia Feb 2018 - Mar 2019Suffolk, Virginia, United StatesConduct and facilitate in-cab and classroom training (which includes indoor and outdoor activities) for new and existing drivers, helpers, to ensure all drivers and helpers are fully trained with respect to defensive driving skills and the safe operation of Class A, B and C operators.Uses established training materials to present formal class training exercises.Provides training in policy, procedures in compliance with all local, state, and federal rules, regulations and laws.Uses established training materials to present training exercises and practice in preparing students to safely operate a commercial motor vehicle.Provided hands-on training in advanced applications, training and testing preparations in Vehicle Inspection, Skills/ Maneuvers, Range and Road Driving Skills required to meet and or exceed requirements needed to successfully pass the Virginia Commercial Driver’s Test.
Liltonia Wilson Education Details
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Operations Management And Supervision
Frequently Asked Questions about Liltonia Wilson
What company does Liltonia Wilson work for?
Liltonia Wilson works for Arise Call Center
What is Liltonia Wilson's role at the current company?
Liltonia Wilson's current role is Customer Service Management.
What schools did Liltonia Wilson attend?
Liltonia Wilson attended Bellevue University, Southern New Hampshire University.
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