- Oversaw the wellbeing and safety of multiple children from various families, adjusting care strategies to suit individual needs- Collaborated with parents to create personalized care plans, keeping them updated with daily activities and milestones- Led playdates and group activities, promoting social interaction and collaborative play among children- Prepared nutritious meals and snacks for children, considering dietary restrictions and allergies

- Organized calendars for 15+ stylists using PhorestGo software- Handled 50+ incoming and outgoing calls on multi-line system to book and confirm appointments- Greeted 100+ daily guests and directed them to their stylist- Promoted services, products, promotions and discounts on social media- Updated client records with contact and billing details- Processed transactions and issued receipts- Led onboarding and provided 1:1 training of 2 new receptionists

- Packaged orders and processed transactions quickly and efficiently, managing a high volume of customers with a friendly and helpful attitude- Utilized customer services skills to resolve customer complaints and disputes- Organized and restocked inventory- Handled cleaning and closing of the store