I am currently a junior at Michigan State University, pursuing a degree in Hospitality Business with a focus on Hotel and Lodging, as well as Food and Beverage management. My passion for the hospitality industry stems from growing up in my family’s business, PAKS Backyard and Beer Garden, where I’ve worked my entire life and completed my level one internship as the General Kitchen Manager.This past summer, I gained valuable experience at the Kellogg Hotel and Conference Center, where I worked as a Front Desk Associate, Night Audit, and Student Supervisor. These roles gave me hands-on experience with guest services, reservations, event support, and hotel operations.Currently, I am completing my level two internship as the General Manager at University Weiner, where I manage daily operations, staffing, catering services, and customer relations for a late-night food service business. I’m also an active member of MSU's Hotel and Lodging Club, where I engage with industry professionals and expand my knowledge of hotel operations.I am now seeking an internship for summer 2025 at a hotel where I can rotate through various departments, including Sales & Marketing, Front Desk, Housekeeping, Food & Beverage, and Events. I’m excited to expand my experience and apply my diverse skill set to a dynamic hospitality environment.
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Rooms Division InternCrystal MountainPort Austin, Mi, Us -
General ManagerUniversity Weiner Aug 2024 - PresentEast Lansing, Michigan, United States- Oversee all aspects of daily operations, managing a small team to ensure smooth service for late-night food customers.- Responsible for hiring, training, and scheduling staff to cover shifts and meet operational needs.- Perform weekly inventory checks, grocery shopping, and fryer oil changes to maintain supply and food quality standards.- Develop new menu offerings, pricing strategies, and introduced a new catering format; responsible for scheduling, cooking, and working at catered events.- Handle guest complaints with professionalism, ensuring customer satisfaction and repeat business.- Collaborate with the owner on key decisions, and assist with monthly financial tasks, including employee payroll, rent, and other expenses.- Work closely with the social media team to create content, develop merchandise ideas, and engage the local community.- Maintain kitchen cleanliness and food safety standards, ensuring compliance with health regulations.- Coordinate with distributors to manage food and supply deliveries. -
CookUniversity Weiner Sep 2023 - Aug 2024East Lansing, Michigan, United States- Provided fast and friendly service to a high-volume crowd of late-night college customers, often working solo until 2:30 AM.- Managed all aspects of the food stand, including preparing orders, grilling, and serving food efficiently to meet customer demand during peak hours.- Handled cash transactions and balanced the register at the end of each shift.- Maintained cleanliness and food safety standards in a high-paced environment.- Effectively communicated with customers, often dealing with intoxicated patrons, ensuring a safe and positive experience.- Demonstrated strong problem-solving skills by managing long lines and multitasking under pressure. -
Front Desk RepresentativeKellogg Hotel & Conference Center May 2024 - Sep 2024East Lansing, Michigan, United States- Delivered outstanding guest service by managing check-ins, check-outs, and addressing inquiries.-Worked the night audit shift, balancing financial reports and ensuring accuracy in hotel transactions.-Promoted to Student Supervisor, responsible for training and onboarding new staff members.-Ensured seamless event execution by communicating event details, unlocking rooms, directing guests, and assisting with department coordination (food and beverage, tech support, housekeeping).-Managed reservations, including making, canceling, and securing payments for guest stays.-Maintained front desk and lobby cleanliness, supported breakfast and coffee bar upkeep to enhance the guest experience. -
Kitchen ManagerPaks Backyard And Beer Garden Jun 2018 - Aug 2023Port Austin, Michigan, United StatesThis is our family business and I have had the opportunity to work in the kitchen for years. My latest role was the manage of the kitchen. So I made schedules, placed food orders, helped create menu changes, communicated with the front of the house, and so much more.
Lily Boyle Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Lily Boyle
What company does Lily Boyle work for?
Lily Boyle works for Crystal Mountain
What is Lily Boyle's role at the current company?
Lily Boyle's current role is Rooms Division Intern.
What schools did Lily Boyle attend?
Lily Boyle attended Michigan State University, Bad Axe High School.
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