Lily Chen Email & Phone Number

• Providing individualised crisis support to callers ages 18 and over facing issues such as substance abuse and complex mental health presentations.• Collaborating with callers to develop coping techniques, safety plans and further support to decrease distress and increase safety. • Recognising and responding to crisis situations, escalating major issues to supervisors where necessary.

• Led a qualitative investigation on the dietary behaviours and beliefs of Chinese Australians.• Conducted interviews in English and Mandarin and transcribed interviews verbatim to English. • Conducted thematic analysis of the interviews with MAXQDA software and reported on the study.

• Conducted saliva collection at strict time points while administering cognitive tasks, such as Emotion-Induced Blindness, Dot Probe and Dynamic Faces, to 3-7 year old children. • Entered and ran analyses on participant data accurately and in a timely fashion, reported experimental issues to the assessor. • Demonstrated organisational skills by setting up for clinic assessments to ensure minimal issues arose during sessions.

• Worked within a team to conceptualise, conduct literature reviews and data analyses, and report on an investigation on the effect of usefulness framing on curiosity. • Recruited student and community participants and assisted with data analysis on an inattentional blindness preliminary study under the supervision of cognitive psychologist Dr Steve Most.

Hornsby, New South Wales, Australia

• Consolidated understanding in Mathematics, Thinking Skills, Reading Comprehension and Writing in classes of up to 25 students with the aim of enhancing student confidence. • Collaborated with students to identify and strengthen weaker subjects to maximise exam results and provoke a lasting desire to learn.

Hornsby, New South Wales, Australia

• Resolved customer enquiries and complaints, and managing payments in person, through phone calls and emails to maximise enrolments and customer satisfaction. • Responsible for various administrative tasks and overseeing markers to optimise efficiency at a fast-paced tutoring centre with 300 weekly students. • Directed the shift from in-person classes to online learning via Google Classroom and Zoom.

• Conducted the descriptive statistics and data visualisations sections of a verification report, and exploratory analyses in R. • Attended weekly lab meetings which addressed a range of topics from writing workshops to critiquing research methodology.

• Programmed and ran experiments with novel techniques for measuring bias in facial recognition on Testable and Qualtrics under the supervision of perception psychologists Dr David White and Dr James Dunn. • Created experimental stimuli with FantaMorph and conducted preliminary testing to adjust experiment difficulty. • Conducted literature searches on biases in facial recognition to ensure that the lab’s understanding reflected the constantly updating research.

Wahroonga, New South Wales, Australia

• Represented the brand at the front of the house by assisting enquiring clients in person, through phone calls and emails. • Responsible for administrative work including updating Microsoft Excel spreadsheets with market information from CoreLogic RP Data, organising files, and general office upkeep including printing, photocopying, binding and stamping.

Master Of Psychology (Clinical)

Bachelor Of Psychology (Honours), First Class Honours With High Distinction Wam

Thesis Title: Clarifying the Unique Association Between Child Conduct Problems and Parent-Child Mutually Responsive Orientation.

Education record