Lily Daniell Email & Phone Number

Richmond, Victoria, Australia

National Warranty and Installation Services

Richmond, Victoria, Australia

Keysborough, Victoria, Australia

Licensing Essentials is a leading manufacturer and marketer of licensed and promotional product based inKeysborough. This role includes supporting our National Sales Manager in managing and servicing a national network of major retailers.As a key member of the sales team my responsibilities include: • PA to National Sales Manager. • Working with the national sales team in the day to day management of accounts.• Raise, amend and monitor product orders for delivery in line with critical path requirements.• Escalate issues that will affect critical path directly to the sales team and propose recommendations for review.• Reviewing stock on hand and order allocations.• Complete product registrations with retailers.• Attend to customer enquiries and liaise with the sales team for follow up.• Provide effective communication between sales/customers and marketing/procurement.• AP21/B2B/EDI order processing.• Relief customer service including occasional reception duties.• Preparing invoices, catalogues and price lists.• General sales and related clerical duties.

3/11 Rocklea Drive, Port Melbourne Victoria 3207

As Sales & Admin Coordinator I oversaw invoice creation & management & stock control in line with our wholesale customer demand. I was required to liaise with a high range of stakeholders; Major customers, buyers, independent customers, international customers, warehouse staff, sales team, accounts team, PR & marketing & our e-commerce departments.*Responsibilities:-Invoicing creation & management across our Women and Men's brands.-Control & maintenance of stock & records across our Women's & Men’s brands.-Working directly with Customers, Agents & our National Sales Manager to collate & enter sales orders.-Manage & maintain key customer delivery schedules.-Monitoring of shipment & delivery schedules to ensure customer requirements are met.-Assist the National Sales Manager with account management; Maintaining relationships with existing customers & building rapport with new customers. -Liaise with e-commerce department for our online store organising & loading inventory. -Update & maintain weekly seasonal stock reports for internal & external stakeholders. -Create seasonal branded catalogues across all brands. -General admin duties; filing, answering phones, ordering stationery, data entry, creating reports, maintaining customer database. -Issue approval for wholesale & website customer claims; returns, faults, change of mind. Assist Accounts Team: Posting monthly invoices, prepare, generate & issue monthly customer statements & credit notes utilising Reckon Accounts billing software.*Elevated to a position to help manage our recently acquired Italian Footwear brand.Responsibilities:-Working closely with production department & buyers.-Create branded catalogues specific for key customers.-Assisting with negotiations of costings with factories to meet customer target pricing.-Collate & enter purchase orders -Raising purchase orders & ensuring shipments & deliveries are on time.-Invoice creation & management.-Control & maintenance of stock.

Mulgrave, Victoria, Australia

-Manage & maintain the MD's diary & email account.-Filter emails; highlight urgent correspondence & print attachments.-Organise inbound emails into appropriate folders & any relevant information to be copied into correct files on the hard drive.-Respond to emails as much as possible, dealing with appointments, requiring Bio or photos etc.-Ensure busy diary commitments, papers & travel arrangements are managed effectively including producing a daily folder with diary, necessary papers etc.-Troubleshooting problems.-Conduct weekly diary meeting with MD to discuss upcoming engagements, invitations & other requests.-Schedule on behalf of MD meetings between him & himself & his direct reports & committees & groups to which he is a member.- Coordinate travel & accommodation requirements in connection with others & ensure arrangements in place for MD to match his requirements .-Filter general information, queries, phone calls & invitations to MD by redirecting or taking forward such contact as appropriate.-Ensure MD is fully briefed on, or prepared for any engagements he is involved in.-Keep & maintain an accurate record of papers & electronic correspondence on behalf of MD.-Prepare correspondence on behalf of MD, including drafting of general replies.-Ensure guests meeting with MD are well taken care of.-Provide a service that is inline with the MD's work habits & preferences.-Manager over 50 customer calls per day.

Abbotsford, Victoria, Australia

*Earned promotion from Receptionist to Account Manager within six months, showcasing my leadership capabilities & delivering consistently excellent customer service.-Manage & service account & cash sale customers.-Visit & meet with prospective clients.-Prepare, update & present range ready for showings.-Maintaining presentation of show room.-Provide stock levels for customers/clients.-Resolved problems, improved operations & provided exceptional service.-Worked with various customers to understand needs & provide excellent service.-Identified issues, analysed information & provided solutions to problems.-Used coordination & planning skills to achieve results according to schedule.-Actively listened to customers, handled concerns quickly & escalated major issues to supervisor.-Offered friendly & efficient service to all customers, handled challenging situations with ease.-Used Microsoft Word, Excel & other software tools to create documents & other communications.-Carried out day to day duties accurately & efficiently.

Abbotsford, Victoria, Australia

-Kept reception area clean & neat to give visitors a positive first impression.-Greeted incoming visitors professionally & provided friendly, knowledgeable assistance, gathered nature of visit & directed to specific offices.-Answering inquiries & providing information on goods, services & activities of the organisation.-Receiving & resolving complaints from customers, vendors, clients, public.-Performing other clerical tasks such as word processing, data entry, filing, archiving, mail dispatch, & photocopying.-Receiving & distributing correspondence, facsimile messages & deliveries.-Answered telephone calls via multi line switchboard to field inquiries from customers, clients, vendors & various callers seeking information & directing callers to appropriate company personnel.-Corresponded with customers, clients, vendors through email, telephone, fascimile & postal mail.-Prepared packages for shipment, pickup & other courier services.-Routed incoming email & messages to relevant personnel without delay.-Sorted, received & distributed mail correspondence between departments & personnel.-Assisted in administrative duties for office team, including making phone calls, copies & schedules.-Supported various administrative duties by proofreading, transcribing & invoicing.

Collingwood, Victoria, Australia

*Achieved promotion from Receptionist to Junior Account Manager, whilst maintaining my PA duties to Senior Account Manager.-Manage & service account & cash sale customers.-Maintain customer accounts timely & accurately with the most current & relevant information.-Prepare, update & present range ready for showings.-Development of prints with customers, i.e: changing base cloths, colour way changes on running lines etc.-Foster & nurture business relationships with all key customers & stakeholders.-Participate in other as-needed customer service & sales support activities.-Provide stock levels for customers.-Anticipated clients' needs by staying in touch on regular basis.-Worked diligently to resolve unique & recurring complaints, promoting loyalty & enhancing operations.-Maintained high standards of customer service by answering pricing, availability, use & credit questions accurately.-Organised joint sales calls with current customers & outside vendors.-Built client relationships by acting as liaison between customer service & sales teams.-Monitored all company inventory to ensure stock levels & databases were up to date & accurate.-Maintained energy & enthusiasm in fast-paced environment.-Exceeded goals through effective task prioritisation & great work ethic.-Enabled achievement of annual revenue goals by employing upselling & cross selling techniques to maximise profits.-Use of Microsoft Word, Excel & other software tools to create documents & other communications.

Collingwood, Victoria, Australia

-Dealing with all cash sale customers.-Mail distribution & organising logistics.-Answering phones & all inquiries.-Photocopying & scanning of documents.-Making of swatch cards.-Manage, maintain & categorise swatch card filing system.-Manage & maintain presentation of showroom.-Organise appointments, meetings & conferences, which may include collating meeting papers, coordinating venues & arranging travel itineraries.-Responded to emails & other correspondence to facilitate communication & enhance business processes.-Filed paperwork & organised computer based information.-Managed mail & both incoming & outgoing correspondence, email, mail & facsimiles.-Promoted team productivity by keeping supplies organised & well stocked.-Answered high volume of phone calls & email inquiries.-Screened personal & business calls & directed to Senior Account Manager.-Managed & reviewed filing & office systems.-Kept reception clean & neat to give visitors positive first impression.-Greeted incoming visitors professionally & provided friendly, knowledgeable assistance, gathered nature of visit & directed to specific office.-Filter emails; highlight urgent correspondence.-Troubleshooting problems.-Manage over 50 customer calls per day.

Certificate Iv In Hospitality, Hospitality Administration/Management

Certificate IV in Hospitality covers RSA, food handlers certificate (RSF), first aid, bar, cocktail making, speed pouring, beer pouring.

Education record