Lily Ip Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Provided strategic HR advice to 10 engineering and support client groups – identifying flight risks and vacancies, suggesting manpower and demobilization plans, handling staff matters, and offering career support through regular leader catchups.- Spearheaded the annual compensation review twice – engaged leaders to evaluate performance based on matrix and derive relevant pay increases for the employees, analyzing costs and D&I implications – successfully convinced the President to buy in on a higher-than-market-salary-increase % with no change in the proposed plans.- Developed retention assessment analysis model and solutions – innovating a framework to evaluate employee importance in 5 key areas and proposing targeted retention initiatives for the top employees, including addition of retention bonuses.- Analyzed and presented workforce data to the President for monthly Board meetings, highlighting key concerns and insights using custom Excel and Power BI dashboards- Redesigned the organization structure of systems maintenance team with Directors and VPs for different project phases – determining potential vacancies and facilitating internal transfers to meet project needs.- Led HR Operations team of 4 members to handle end-to-end recruitment, onboarding, and offboarding experience for unionized and non-unionized employees – redesigning communication packages and automating workflows to reduce 30% processing time.

Toronto, Ontario, Canada

Hong Kong Sar

- Managed 30+ global engagement projects and senior leaders’ communication events yearly (Discussion Forums for top 100 leaders, Town Halls for global managers, and Employee Recognition Scheme) - revamped program designs, planned and monitored timelines in streamlined approaches, shortening project preparation time by up to 50%.- Launched the first global employee engagement survey for 16,000+ employees across 6 regions (HK, Macau, Mainland China, Australia, UK, Sweden) by coordinating with an external consultant, HRBPs and Department Heads achieving a 79% participation rate.- Facilitated divisional workgroups to create post-engagement survey action plans for 2,000+ employees –collaborating with HR Business Partners and external consultants to interpret results, advise on priorities, and set milestones and KPIs.- Championed employee communication for stakeholders from Board members to frontline employees – creating 25+ presentations for C-level Executives to share findings and action items, and drafting 10+ CEO messages in English and Chinese.- Revamped Employee Recognition Scheme publications by piloting CEO promotion video, and redesigning editorials and website content, leading to increased page views by 25%, 2500+ video views worldwide, and a 40% rise in proposal submissions the following year.- Supervised and mentored 2 team members, guiding them in mastering administrative tasks including data automation, event coordination, and payment processing using automated Excel trackers, resulting in a 30% increase in operational efficiency.

- Rotated across HR functions in the 2-year graduate trainee program:- Reward Management – Supported the annual Merit Review and quadrennial Pay Level studies – simulated 15+ pay adjustment scenarios for 7500+ employees and compiled presentations for leaders- HR Services – Provided full-cycle HR services to 250+ employees - recruitment, onboarding to offboarding, manpower analysis and enquiry handling. Assisted on the launch of a new e-platform for flu vaccination enrolment- Employee Relations – Arranged staff communication meetings and prepared meeting notes - HR Council meeting chaired by HRD, union meetings, etc. Organized a volunteer activity for 25 children with serious illnesses (Make-A-Wish HK)- Learning & Development – Designed the promotion campaigns for the first sustainability idea generation project, ID pitch. Assisted Training Managers to set up 5 team building workshops with 100+ participants

- Conducted 5 orientation training sessions for new hires in the corporate office- Published 30+ daily newsletters and maintained communication content on Intranet- Organized the annual engagement party for 100+ employees in the corporate office- Customized user guides for global C-level talents to leverage the e-Cornell learning platform- Consolidated 50 employees’ training data into Learning Management System and compiled training reports

Bachelor Of Business Administration - Bba, Hotel And Tourism Management

First Class of Honour Dean’s List (2012-13, 2015-16)

Exchange Programme, Hospitality And Tourism Management