Lily Becker Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Welcomes patients and visitors by greeting them in person or on the telephone and answering and referring inquires
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery as compared to schedule and reminding provider of service delays
• Comforts patients by anticipating their anxieties, answering patient’s questions, and maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information on every patient, every visit

Chicago, Illinois, United States

• Helped to build a robust inventory of searchable service information.
• Conducted extensive research via web and phone with community businesses and organizations, including food pantries, homeless shelters, mental health clinics, senior centers, child care facilities, and more.
• Demonstrated acute attention to detail, ensuring each profile was accurate and up-to-date.
• Met and maintained daily production quotas of service information research and quality of the database.

Chicago, Illinois, United States

• Trained, equipped, and coached all new team members on every aspect of the front end
• Organized, tracked, reported and maintained accurate training records using a variety of learning systems
• Acted as a role model, maintaining a positive company image and providing customer-obsessed service
• Worked directly with supervisors and team leadership to ensure training deadlines were met
• Followed up with new team members and collaborated with others to accomplish tasks
• Communicated effectively and maintained flexibility with training and scheduling.

Chicago, Illinois, United States

• Trained, equipped, and coached all new team members on every aspect of the front end
• Organized, tracked, reported and maintained accurate training records using a variety of learning systems
• Acted as a role model, maintaining a positive company image and providing customer-obsessed service
• Communicated effectively and maintained flexibility with training and scheduling.

Chicago, IL

• Top fundraiser for the Whole Kids and Whole Planet Foundation
• Provided excellent customer service
• Assisted supervisors in controlling customer flow
• Assisted in training new team members

Chicago, IL

• Top fundraiser for JDRF, St. Jude’s, The Alzheimer’s Association
• Processed returns and exchanges
• Sold TJX credit cards
• Awarded “Associate of the Quarter” in 2015

Greater Chicago Area

• Planned and organized daily games and activities for preschool children
• Responsible for children’s safety