Lily Stuart Email & Phone Number

Loughton, England, United Kingdom

- Manage the Aftercare Property Supervisors (2) and Aftercare Engineers (9), with responsibility for their performance, learning and development etc- Deputise for the personal assistance of the Head of Special Projects as and when required- Work in partnership with the Completion Manager and Construction teams to address issues- Assume overall responsibility for resolved customer issues efficiently and in a timely manor- Organise and attend meetings when necessary- Provide regular updates and reported to all relevant stakeholders- Foster a strong team culture and promote open and honest communication within the team and across the business- Manage the Aftercare system, Clixifix, ensuring a smooth process from Handover and throughout the 2-year defect period for the client.

Loughton, England, United Kingdom

- Act as personal assistance to the Head of Special Projects during a period of maternity cover- Aftercare Manager duties listed above

London, England, United Kingdom

- Answer general, maintenance and emergency phone calls, deal with all general enquiries and resolve reported issues accordingly- Act as a central point of contact for all owners, landlords and tenants during the 2-year defect period- Responding to emails from clients, managing agents, tenants or property managers- Manage the new defects throughout the 2-year defect ensuring they are being logged and closed in a timely manor- Liaising with our onsite construction teams and trade sub-contractors - Assisting with the preparation of homeowner manuals when needed- General ad hoc admin duties

Essex

- Keeping track of and distributing all project documentation to managers, subcontractors and team members; converting paper documents to an electronic format.- Updating the information management system, Sentrk, which is a project web based integrated document and information management tool.- Checking documentation received prior to processing- Liaising with the project Quantity Surveyor to process and issue subcontractor tendor packages.

Brentwood, Essex, United Kingdom

Continuing my previous duties along with:- Managing the full document control for Property Services North Division- Chasing relevant subcontractors & site teams for outstanding documentation- Scheduling appointments for surveys in property and issuing these to both the division and subcontractors- Logging all incident, accidents and near hits for property services- SHEQ monthly report and weekly outstanding audit chase- Uploading of all divisional audits onto the EMS

Brentwood, Essex, United Kingdom

- Administrative tasks such as filing and scanning the correct documentation against each property reference- Creating bespoke business documents to sent to Client- I currently manage the defects tracker. Within this I will log and follow through any defects listed again a property- Liaising with both the Client and residents on a daily basis- Booking relevant appointments to gain access into a property via letter or telephone- Weekly reception lunch cover

Plaistow

- Carrying out daily invoices- Liaising with Clients and Costumers regularly - Simple administrative tasks- Often covered shop floor sales

Diploma Of Education, Customer Service - Level 5

Nvq Level 4, Business Administration

Nvq Level 3, Business Administration, Level 3 Nvq Business Administration

Sociology, Information And Communication Technology, Theatre Studies And Media Studies

GCSE: Maths - B English - B/C IT - Double aware BB Alevel: Sociology: B Media Studies: B Theatre Studies: C IT: B (AS level)