Currently holding a Diploma Degree in Human Resources Management at TAFE NSW and holding a Bachelor's degree in Business/Commerce from Henan University of Economics and Law, I've honed my expertise in customer services,employee relations and human resources. My most recent role as a Human Resources Assistant at POP MART ANZ is a testament to my competencies in recruitment, performance management, and fostering a safe and productive work environment.Previously, as a Sales Associate at Jimmy Choo, I played a pivotal role in elevating customer service and streamlining the onboarding process. My collaborative efforts in training new team members and managing inventory levels contributed to a welcoming and efficient store atmosphere. I'm driven to leverage these experiences to support our team at POP MART ANZ in implementing innovative staff retention strategies, ensuring alignment with our company's values and culture.