I hold a Bachelor of Business Administration from Seneca Polytechnic, with a focus on financial planning. Currently, I am a Customer Experience Manager at Autzu, where I lead teams in customer support and conversion efforts for a leading electric car-sharing platform.My experience in customer operations at Ritual.co, I ensured customer satisfaction and retention by analyzing data, identifying opportunities, and implementing solutions. I collaborated with operations, sales, and marketing teams to enhance customer service processes and policies. I’m passionate about delivering exceptional customer service, fostering collaboration, and driving innovation.