Lily Thibideau Email & Phone Number

United States

• Manages a portfolio of programs related to vehicle service manuals and labor time studies. • Determines scope and resources per program governance.• Devises overall program plans and continually assesses and aligns the plans to reach ultimate objectives: delivers programs on time, within scope, with high quality and within budget. • Oversees the high-functioning team with a common goal of account excellence.• Works closely with executive leadership to develop effective forecasting process.• Develops solid plans for managing and retaining talent inside the organization.• Responsible for the daily management of HR activities, specifically for a team of project managers and program specialists.

United States

• Managed special projects while supervising a team of project managers and program specialists.• Worked directly under the Program Manager in supporting operation objectives. • Led cross-cultural teams in achieving successful business goals. • Guided staff’s annual SMART goals development.

United States

• Managed vehicle service information projects from initiation, planning, monitoring, executing to close.• Experienced in global content development project life cycle.• Proposed and executed beneficial permanent corrective actions in process improvement requests.

United States

• Led a production team of 12 employees that researched and developed vehicle specifications for automotive aftermarket industry. • Managed multiple enterprise projects using Microsoft Project and Enterprise Project Management system (EPM).• Managed customer expectations by providing weekly/monthly status reports.• Conducted employee training, performance appraisals, hiring and dismissals.• Developed and presented monthly updates to high-level management.• Coached the research, development and quality assurance of specifications for passenger cars and light trucks.

United States

• Developed, maintained and supported .NET applications as well as SQL Server databases.• Troubleshoot existing legacy system and provide enhancements with proven success.• Gained customer’s trust and raised their satisfaction level by participating in weekly conference call with management and providing in-depth data analysis and support.

United States

• Supported and enhanced the Yellow Pages Billing System which exports data used to produce invoices of over $1 million per month.• Designed and implemented multiple intranet applications for various departments, including an on-line survey system, job posting system, document routing system, expense reporting system, commercial talent tracking system, department web portals and XML export file utility.