- Drafting engaging and impactful presentations for conferences and multi-partner meetings- Building and designing clear, functional knowledge mobilization and training resources through Canva and Articulate platforms- Aiding in grant proposal applications; collaborating with team members to write effective abstracts and developing detailed project budgets- Thematically categorizing and synthesizing data/responses to facilitate research project initiatives

- Prioritizing safety of passengers through strict adherence to Company and Transport Canada policies and regulations- Communicating effectively with crew members to problem-solve and maintain passenger satisfaction- Ensuring passenger comfort through consistent professionalism, positive attitude, and high attention to detail

- Producing attractive written content with minimal guidance for a range of client types, paying high level of attention to style, intent, and context- Past work includes: website re-writes, blog posts, instagram captions, and brand voice guides

- Worked with Ph.D. student Melissa Pike (under Dr. Deborah Powell) to research the use and impact of ableist language in job advertisements- Read through over 100 job postings to make detailed, thoughtful codes of ableist language use- Communicated and discussed findings in weekly team meetings to agree upon a finalized, comprehensive dictionary of ableist terms

- Aided individuals calling WSIB by accurately identifying inquiries and following protocols, leading to consistent call quality scores of 95%+- Created and issued detailed notes, memos, and correspondence to document all necessary information in callers’ claims- Managed and utilized multiple computer programs to effectively communicate claim decisions, payments, and policies

- Worked with Dr. Troy Riddell on a published research chapter investigating the exclusion of evidence in Provincial Courts of Appeal through the use of s.24(2) of the Charter- Used Excel to code data found from detailed analysis of previous court cases- Attended weekly meetings to discuss results and to collaborate with other researchers to create consistent data

- Educated university students through flexible formats to understand several complex statistical and psychological concepts- Worked towards reaching the personal goals of students through the use of strong problem solving skills

- Organized and scheduled class times and meetings for parents and students with music teachers- Took initiative with customers to efficiently find optimal class time to maintain customer satisfaction- Prioritized tasks while simultaneously multitasking assignments on phone, computer, and in person- Completed administrative tasks such as filing, photocopying, and drafting correspondence- Worked on personalized software, Google Calendars, and Excel to record and organize data- Cashed out merchandise sales and tuition collection on POS system with high proficiency

- Taught students ages 4-7 vocal techniques such as breath control and harmonizing- Built weekly, creative class plans to spark interest and passion in students

- Maintained customer satisfaction in fast-paced, pressured work environment- Upsold products to appease both consumer and management standards- Communicated and worked in friendly, professional manner with team members and customers