- Responsible for designing and implementing the process for Service Management across all customer touch points of the Bank and ensure consistent excellent service delivery across channels to give excellent customer experience.- Leading Complaint Handling Department and ensuring complaint handling management according to determined Service Level Agreement- Responsible for managing and overseeing the daily operations of Contact Center Department and Video Call Onboarding Department and ensuring that customer service standard are met

Responsible for generating revenue stream by building and maintaining relationship with customers over the phone

Region Sales Head (Funding and Lending) Setting sales target, analysing sales data, developing and executing sales strategies and ensuring the achievement of sales goals within the assigned geographical locationIdentify both struggling and successful sales initiatives and explore new ways to improve on sales metricsInterview and train new sales employees, including the branch managers and area managers, and overseeing other onboarding tasks as needed, as well upgrading sales competency regularly to the team

Oversee the operations of a branch, include managing resources and staff, developing and attaining sales goals, delivering customer service and growing the branch's revenue and asset under management

Provides full service banking to High Net Worth customers by providing regular communication, portoflio update/reporting, consultatives support, and identifying wealth growth opportunitiesDeepening the relationships by cross selling of Bank's products and services/third party investment products, also enhances the book through new customer acquisitions and revenue earning

Single point Relationship Management official of the Bank for the High Net Worth customers (affluent customers) in the Priority Banking segment of the Bank

Focus on building and nurturing long term client relationship by :- Regular communication- Understand client's needs, preferences and concerns by providing personalised service and support- Managing customers' expectations- Promptly and effectively address clients' issues by cooridnating with related unitsGenerate additional business through cross selling and upselling

Building and maintaining excellent relationship with the customers to understand their currency needs and objective, and follow up their foreign exchange needs accordingly (export/import clients or FX investor clients) including developed tailored solutionsEvaluates economic trends and geopolitical moves to forecast price changes and directions in the foreign exchange (FX) market to customers in order to help customers to navigate the complexities of the FX marketImprove and meet FX sales targets and sales turnover