Lily C. Email & Phone Number

California, United States

San Francisco Bay Area

Interact with guests to ensure a great guest experience in a manner that values guests’ time.Assess guests’ needs to provide customized, effective purchase and return solutions and support.Provide technical product education by articulating the value and benefit of the product.Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Berkeley, California, United States

-Research Assistant for the University of California, Berkeley's Social Origins Lab.-The Social Origins Lab explores how social and cognitive abilities arise and interact with one another in human development and across species and cultures. In doing so, our research primarily involves working with children and conducting research on their cognitive development and critical thinking skills.-Working closely with graduate students and the lab manager to help facilitate the research process. -Responsibilities include: running research studies online with young children, helping to recruit participants, stimuli design, collecting and coding video data, and assisting with administrative tasks.

San Francisco Bay Area

Drove sales, created owners, and built brand loyalty. Contributed to success across all store areas and flexed appropriately to meet business needs, by proactively approaching and engaging with customers to understand their needs and presented complete solutions for all customers, both in store and online. Brought Apple products, services, and ecosystem to life through demos, personalization, and answers to customer questions by creating memorable experiences that showcase the benefits of Apple products and services. Responsible for providing customized solutions based on each customer’s specific needs, including business, education, and creative professionals and set up of a customer’s newest Apple products with personalization. Also provided troubleshooting advice and introduced the benefits of shopping with Apple — often to multiple customers at the same time by using knowledge about Apple technology, technical expertise, and creativity to meet customer needs.

San Francisco Bay Area

-Responsible for teaching 21 high school girls computer science fundamentals over the course of 7 weeks through the Girls Who Code Summer Immersion Program (SIP) hosted by Cadence Design Systems.- Covered a wide range of topics including Scratch, Web Development (HTML, CSS, Django, JavaScript), Robotics (Arduino C), Python, data structures, and algorithms.- Learned a variety of hard and soft skills through workshops, including ones on Legality in Tech, Design Thinking, Intuit, and Google.- Lead class discussions, supported teacher in classroom management, lead all lectures on advanced topics including algorithms, OOP, and robotics.- Guided girls in college and career choices, inspiring some to study computer science or engineering.

Facebook Headquarters

- Was one of the few girls who got chosen to be in a class of 20 at Facebook Headquarters to learn Coding and Robotics.- Worked in groups of 2 - 4 to solve bugs and program- Learned C++, CSS, Python, Java, JavaScript, HTML, Scratch and how to build & program an Arduino.- Gained work experience at a large tech company in Silicon Valley.- Traveled to various tech companies in Silicon Valley.- Created a strong professional network.