Lily Chai, Scpm, Csm, Spc Email & Phone Number

California, United States

San Bruno, Ca, Us

Mountain View, Ca, Us

New York, Us

New York, Us

New York, Us

New York, Us

Arlington, Virginia, Us

Leader of Product PMO supporting organization of 170+ across Engineering, Product management, Strategy, User Experience, Program Management, Language Learning, and Visual Creation. Lead a team of 6 program and project managers to increase operational efficiency across product portfolio to meet aggressive stakeholder commitments in a predictable fashion. Collaborate with product leadership, executives and board members to create 3-year vision and quarterly roadmaps, integrating product and corporate strategies. Introduced and drove adoption of SAFe (Scaled Agile Framework execution) methodology across the Product organization. Maintain, monitor and report on the Product Dashboard to C-level suite, including product portfolio risks, output, accomplishments, milestones, and analytics. Drove standardization of practices across Product organization to skyrocket and maintain 225+ releases YOY. Led Product operations to enable organization to increase capex to $3.2M in 2014.Currently, creating adoption strategy for rolling out SAFe methodology across Product organization.

Arlington, Virginia, Us

Led several program teams of 200+ contributors to launch two large flagship products with over 50+ releases in 2013 and 2014. Budgets per program ranged from $1M-5M, totaling $20M+ across all programs. 2014 Stela Award recipient (given to top 0.5% of company). Introduced and drove adoption for Agile implementation and quarterly planning in a culture that was heavily waterfall and slow to pivot. Solidified the presence of end-to-end program management execution around schedule, budget, quality, performance expectations, risks, and communications. Led the successful integration of two global companies acquired in 2013 and 2014 into the Rosetta Stone culture and portfolio utilizing cadenced off-sites, integrated team dynamics and team building, and achieved operational excellence.***Launched Advanced English for Business (Rosetta Stone's first international standards aligned product) w/ 686 user stories, 235 design specs, 53k lines of code, an adaptive placement test, 150 US-ENG lessons, 150 US-UK lessons, 300 end-of-lesson tests, and successful alpha and beta studies. Managed, boosted morale and motivation, coordinated communications with over 200 people in the Product org, Customer Support, IT, Sales, Marketing, Legal and Finance which drove the successful launch of this great product in an expedited timeline of under 6 months (which ordinarily would have been a 1.5-2 year endeavor).***Tell Me More / The Rosetta Stone Language Learning Suite / Rosetta Stone AdvantageIntegrated 2014 acquired company (Tell Me More) and launched flagship product with refreshed UI, across the world markets. Working with teams from Paris, Beijing, San Francisco, Austin, Boulder, Harrisonburg, and Austin, we accomplished an significant undertaking in under 6 months to service the Education & Enterprise and Consumer markets, while working closely with all cross-departments (Marketing, Client Services, Sales Ops, Training, Product, Legal, Research, IT, Corporate PMO and Web Strategy).

San Jose, Ca, Us

Responsible for managing the planning of multiple product deliverables from inception to completion within the CE2.0 Global Design team. Managed cross-functional teams (design, content, web dev and external agencies) and product managers to execute on key deliverables across twelve work streams, across three international regions (APAC, EU, US), with over 250+ contributors and dependencies across ten departments. Daily activities included tracking schedules of project deliverables, managing cross-functional team members, facilitating and optimizing communication, and actively mitigating risks. Simultaneously headed special projects, managing the CE2.0 Design prototype team deliverables and presentations to executives for use in public forums, such as analysts presentations and SXSW conferences.

San Jose, Ca, Us

Executive Assistant to the CIO of BML / VP of PayPal Data Management & Credit Products, VP of Merchant Services, Senior Director of Business Delivery.Responsible for schedule/calendar management of multiple CXO level executives across 1000+ employees. Managed budgets of individuals teams and enforced accountability for proper spending. Organized team All Hands events/large scale offsite events for various organizations in PayPal.Daily management of meetings and action items of CXO meetings. Identify, prioritize, and track executive deliverables and schedules.HELLO

Us

Executive Assistant to Director of NA Cleantech Practice and assisted Cleantech Practice Manager.Organized and maintained office-wide communications for various McKinsey committees aroundkey social initiatives, boosting morale and created first official company newsletter. Cost steward for company by co-leading office to engineer and negotiate cost cutting initiatives and worked with vendors to save on telecom and travel costs by 30%. Spearheaded support staff initiative to address economic and Firm issues with Directors of company which resulted in improved morale despite the economic downturn. Assisted with client engagement research and organization of critical documents. Managed schedules and communications for Directors and project teams in healthcare, Cleantechand semiconductor engagements.

Established and managed ongoing client relationships through scheduling of meetings/tele-video conferences. Collaborated with European and Asian clients and teams on a daily basis utilizing multicultural and bilingual skills to better facilitate interactions and enhance client relationships. Primary liaison for vendor management. Identified, prioritized, and tracked executive deliverables and schedules.

San Francisco, California, Us

Houston, Texas, Us

Executive Assistant to VPs of Marketing (for Texas Territories)

Advanced Project Management, Project Management

Ba, Business Administration & Speech Communication