• Support pre-sales activities including participation in sales calls, solution scoping, estimation and SOW development.• Lead project delivery end to end, including project plan creation, financial strategy, monitoring issues, managing risk, onshore and offshore team oversight, work prioritization, change management and change order development.• Design and own salesforce solutions, providing architectural oversight of the solution throughout the project.• Mentor and… Show more • Support pre-sales activities including participation in sales calls, solution scoping, estimation and SOW development.• Lead project delivery end to end, including project plan creation, financial strategy, monitoring issues, managing risk, onshore and offshore team oversight, work prioritization, change management and change order development.• Design and own salesforce solutions, providing architectural oversight of the solution throughout the project.• Mentor and develop junior team members in PM/BA activities, Salesforce functionality and best practices. Show less

• Lead numerous new Salesforce implementations and refactors (including integrations and data migrations) designing and delivering quality, scalable solutions, on time, on budget. • Lead client discovery and design sessions, defining business and functional requirements including mapping to Salesforce functionality.• Successfully managed client communications, expectations, and negotiated solutions to complex problems. Built long-term trusted advisor relationships with clients… Show more • Lead numerous new Salesforce implementations and refactors (including integrations and data migrations) designing and delivering quality, scalable solutions, on time, on budget. • Lead client discovery and design sessions, defining business and functional requirements including mapping to Salesforce functionality.• Successfully managed client communications, expectations, and negotiated solutions to complex problems. Built long-term trusted advisor relationships with clients which resulted in continued enhancements, phases and referrals.• Designed and built solution accelerators and participated in development of POC and demo environments. Show less

• Lead complex implementation of Salesforce Sales Cloud and Experience Cloud for several internal departments and 3 external portals, including numerous integrations over 5 years. Served as the Salesforce product owner, administrator and SME for internal teams, vendors and implementation partners. • Managed day-to-day operations, participated in strategic planning, continually analyzing and improving business processes to keep up with changing business needs, and project management for… Show more • Lead complex implementation of Salesforce Sales Cloud and Experience Cloud for several internal departments and 3 external portals, including numerous integrations over 5 years. Served as the Salesforce product owner, administrator and SME for internal teams, vendors and implementation partners. • Managed day-to-day operations, participated in strategic planning, continually analyzing and improving business processes to keep up with changing business needs, and project management for major business development.• Drove successful contract implementation with Washington State Health Care Authority and stakeholders on best practices for enterprise architecture functions such as security, performance, requirements analysis and platform governance. Provided direction on business processes as well as the design, development, and execution of custom Salesforce features and solutions.• Co-authored a winning government proposal, took the leading role in the presentation and earned the company an exclusive, multimillion-dollar state contract, doubling the company’s revenue.• Built strong relationships liaising between business partners, stakeholders and technical experts, contributing to growth and broader, long-term goals.• Advised, mentored, educated, and enriched fellow executive level staff, six direct reports in management team and internal staff on all aspects of the business as a subject matter expert on the interpretation industry and on the business processes of all departments. Show less