Lily Johnson Email & Phone Number

K St Nw. Washington D.C.

1745 L St Nw, Washington, Dc 20036

• Promoted within a year from Guest Service Concierge to member of Management team• Consistently exceed sales goals and generate highest monthly sales numbers• In 2014 personally generated 36% of business’ total product sales and 35% of package sales• In 2015 personally generated 65% of business’ total product sales and 79% of package sales• Winner of ‘Team Player Award’ in January 2015 for 2014 performance• Engage with dignitaries, politicians, celebrities and other high touch clients• Manage day to day administrative and operational duties for DC location• Educate clients on services, products and packages• Lead daily morning staff meetings • Create monthly sales reports and sales strategy templates for mgmt using Word and Excel• Contribute to strategic planning • Contributed to marketing programs for social media• Train new Guest Services Concierges and other teammates• Manage inventory and stay under budget for shop supplies

Georgetown, Washington D.C.

•Built relationships with new and existing clients and businesses•Secured sales directly with individual clients and partnering design firms•Managed ongoing transactions dealing with purchases, payment plans, repairs, and loans•Coordinated deliveries and consignments•Created filing system for organizing completed, ongoing, and potential sales•Excelled in customer service in person and electronically•Processed and catalogued all incoming and outgoing merchandise•Created, revised and managed invoices •Handled large and/or delicate a7th to 19th century artwork, frames, and furniture •Researched newly acquired pieces to identify and estimate value•Maintained gallery presentation and inventory•Managed website and social media marketing•Edited photos for advertisement and online gallery using Adobe CS5

Dupont Circle, Washington Dc

•Provides customer care to new and recurring studio members in person, by phone, or email•Responsible for balancing, documenting and making deposit slips for cash register•Main line of communication between studio supervisor and customers•Supplies detailed product knowledge while maintaining/creating product displays•Restocks products and helps to maintain inventory lists014•Helps clients place custom boutique orders•Tasked with opening and closing studio at the beginning or end of the day•Maintains entryway, men’s and women’s bathrooms as well as all studio’s throughout day•Plan and lead off-site team activities and community experiences for clients and coworkers

Clarendon, Va

•Handled incoming orders and restocking of products•Provided excellent customer care for new and returning clients•Demonstrated extensive product knowledge and ability to close sales deals•Managed correspondence and bulk mailing process•Maintained presentation reception area, studio, and props for client use•Keyholder to open/close studio as needed

•Offered staff position after completing undergraduate internship•Trained and Certified by the state of Virginia to work at safe houses or homeless shelters•Provided direct coverage and support for residents, including crisis situations•Answered emergency hotline, handled and directed inquiries to appropriate resources•Worked with fellow team members in day to day operations•Helped schedule, prepare materials for, and lead weekly “huddle” for child residents

Clarendon, Va

•Created 12 week yoga, art, and dance program for elementary age children•Taught and supervised art, yoga, and dance classes to elementary age children•Provided safe and interactive environment•Coordinated previously planned class layout with studio manager

Bachelor Of Fine Arts (B.F.A.), Pre-Art Therapy

Cosmetology License In Virginia, Cosmetology And Related Personal Grooming Services