Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns.Serves as a liaison between customers and internal employees during the entire event process, including pre-event, event, and post-event stages.Oversees file turnover from definite bookings to post-event phases and ensures a successful event for rebooking… Show more Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns.Serves as a liaison between customers and internal employees during the entire event process, including pre-event, event, and post-event stages.Oversees file turnover from definite bookings to post-event phases and ensures a successful event for rebooking within the sales team.Ensures accurate data collection with meeting planners to effectively communicate group needs back to staffProvides timely and accurate information to those inside and outside the company to generate positive scores and feedback for the property. Show less

Generate revenue via Bar Service Planning for clients in the Birmingham and Auburn areaProfessional client interaction to grow relationships and retention, while achieving sales goalsCommunicated with Distributor Representatives to plan Promotional Tastings across the stateWorked & managed bars at Large Scale Events, while ensuring clients needs were handled and confirmed effectively

Speaking with High School Students about Application and Admission process into Auburn University. must be knowledgeable about the process myself and how to log each call accurately. Additionally, taking part in all print deliverables sent to students.

Food and Beverage Service at the Club's Onsite Pool, Utilizing the Club's Point of Sales System, Preparation of Service with Side Work. Additionally, working Event Staff for the Club, including Weddings, Sport Banquets, Recruitment Events, Bridal Showers, Luncheons, Nonprofit Fundraisers and Club Golf Tournaments. Event Staff position includes Set Up and Tear Down of Equipment, Place Setting, Guest Service, and Bartending.

In this position, I assisted with the Set Up and Take Down of Event Decor, Food and Drink Service, Guest Interactions, and Specific Clean Up Processes for Venues. This position was done as needed for Events and Weddings in the Huntsville area, so events were down spread out across the year and a half.

Taking Inquiry Requests, by Phone, Email, and Third Party Reservation Systems to aid guests in bookings and answering any questions they have regarding their stay. Used Point of Sales System to book guests to stay at our Resort. Learned Guest Service and helped increase Customer Satisfaction with resolving issues and sharing knowledge of area. Aided in Cleaning and Inspection of Units to understand level of service that is expected by guests staying with us.