Lily Tung Email and Phone Number

Managing the Dallas practice of a boutique consulting firm with core capabilities in Strategy, Program Management, Project Management, Business Analysis and Organizational Change Management. Services are cross industry, including automotive, consumer package goods, high tech and travel/leisure. Concannon Business Consulting has proven success in driving significant change for global organizations.

* Served as program manager for 7-Eleven’s multi-year, multi-million dollar Digital Guest Experience initiative which established the digital platform for 7-Eleven to connect with guests and better serve their changing needs; specifically led efforts in business case development, digital roadmap definition, funding approval process, RFP process, and identification of work stream inter-dependencies and risks/issues with associated mitigation strategies* Managed first phase of a $30+ million IT project to re-architect and improve retail information system, playing a key role in gaining alignment among internal team and three partners to complete the phase on-time and within budget* Worked with Marketing department and International division on various strategic initiatives as well as introduce project management best practices

Managed and supported all aspects of business needs related to sourcing (i.e., researched, identified and recommended potential acquisition targets that met acquisition search criteria). Upon identification and prioritization of specific targets, managed and supported the entire M&A process including initial contact campaign, preliminary target assessment, valuation analysis, due diligence, deal documentation and closing. Also managed the post-merger integration planning and execution process for various acquisitions to facilitate the smooth integration of acquired businesses into Hitachi Consulting.

* Coordinated pre-launch activities between US and Europe to enable the successful launch and subsequent expansion of the company’s European operations in the UK, Spain, Portugal and Germany* Supported the company's M&A activities through various stages including sourcing (target research and identification), pursuit (due diligence, deal documentation, approval process) and integration (post-merger integration planning and execution)

* Managed numerous projects involving the implementation of customer solutions for clients that enabled them to improve their customers' experience. Solutions utilized Customer Relationship Management packages including Siebel (Call Center, Sales Enterprise, Field Service) and PeopleSoft CRM Sales & Marketing. * Involved in every aspect of the entire software development life cycle, from requirements analysis through deployment and maintenance.

Managed the implementation of various customer relationship management solutions for clients to improve customer service.

Led 5-8 person team in the implementation of Clarify ClearSupport for a $1.6 billion financial services institution. The implementation successfully consolidated disparate legacy applications to provide a 360-degree view of the customer for service representatives.

Played a variety of roles in the implementation of customer relationship management applications for clients. Roles included business analyst, configurator, developer, tester, trainer and team lead.