Various clients:- IT Software selection- General IT implementation (project management, training, post-implementation review)- Business Process mapping- Reseller of Cosmos Forms (mobile, offline forms)

- Managed the implementation of the COMET system (Microsoft Dynamics CRM and portal) and data migration- Managed the implementation of multiple system enhancements to support new programs and initiatives (e.g. Patient Medical Home, Panel Development Incentive, roll out to local divisions, aggregate reports).

Project ManagementBusiness Analysis

Project planning and initiationBusiness requirement gatheringProject management

Managed ITK Consulting team for QuadReal Connect 2.0.MS Dynamics CRM 9.0 implementation: call centre case management, work order management.

Microsoft Dynamics CRM and SharePoint implementation

- Manage 3 projects: Business Intelligence, SharePoint Redesign, Tablet/Electronic Forms- Conduct process mapping for complex processes with numerous contributors and consumers of data.- Detailed review of data quality.- Recommend changes to process and IT tools to streamline business process.- Detailed design for key management reports.

February 2015 and ongoing:- Project Coordinator and Business Analyst for Intelex Health Safety and Environment system implementation Project.October 2013 and ongoing:- Requirements gathering for Human Resources, Health Safety and Environment, Training and Development.- Fit/Gap analysis with existing ERP system- Support of Explorer Contract Manager for payroll and finance users. Liaise with vendor for various issues.- Detailed documentation of Explorer Contract Manager payroll functionality.- Detailed end-user procedures for payroll processes.- User security profile design and configuration.- Consulting services relating to various IT system selections.

For New Chelsea Society- Created change management strategy- Created training plan and delivered training for Arcori Property Management systemFor New Chelsea Society and Greater Victoria Housing Society, performed- Business process review- Requirements gathering- Fit/Gap analysis for property management system- RFP development- RFP evaluation

- SAP Solution Project (SSP) - Supply Chain Management team- Supply Chain Fleet Strategy project - Procurement Excellence work streamCollect and document business requirements from interviews and project documentation.Analyze business case options, including detailed data analysis.Prepare steering committee presentation materials.

 Managed projects on data collection tools, web-based questionnaires and other high-profile projects within the organization. Coordinated and oversee the work of Senior Business Analysts (contractors), as needed. Worked on a portfolio of projects in planning stage. This included Vision and Scope document review, process mapping, communication with stakeholders, RFP document review, vendor selection, business case document review and final Executive Committee presentation. Assisted the Chief Information Officer with the preparation of project estimates for budgetary purposes, as well as the preparation of the IT Strategic Plan. Prepared high level project plans and timelines, and work with Senior Manager, IT Project Delivery once business cases are approved. Standardized document templates and IT planning processes. Participated in working groups and committees on re-engineering business processes. Identify IT solutions to help business streamline processes. Identified areas of risk and propose methods of mitigating those risks.

 Was responsible for preparation of business case for new IT projects: Health Services (Siebel Public Sector CRM 8.0 implementation), Homeless Services system. Participated in working groups and committees on re-engineering business processes. Was a key project member for Health Services (Siebel implementation), Coordinated Tenant Selection, and Outreach/Shelter interim database projects. Provided business analysis, aided in training material preparation and training delivery, and oversaw the work of intermediate business analysts. Work also included testing, interface mapping, screen design and detailed data conversion. Conducted design sessions for various IT projects to support program delivery departments. Projects include Unit Turnover and Allocation, Support Services System, Outreach/Shelter interim database, Coordinated Tenant Selection, Health Services. Coordinated support activities for legacy systems SAFER/RAP (Powerhouse) and Housing Connections (web-based application). Liaised with various program delivery departments from director level to entry level staff to coordinate various project activities and to obtain buy in for various initiatives.

• Implemented system enhancements including:o SAP upgrade to ECC 5.0 2004o Conversion from Oracle Financial to SAP for two millso Documenting all stages of the project from assessment, blueprint, realization, to production cut-overo Designing and testing interfaces relating to master data synchronization and transactionso Providing training to users and created training manuals• A member of the SAP support team, responsible for FI and CO modules in SAP ECC 5.0 environment.• Aided in the Sarbanes Oxley (SOX) review of segregation of duty and IT internal controlso Helped redesign user access roleso Designed various reports for SOX compliance• Designed and created innovative and flexible SAP reports (using ABAP query) for various areas, including Treasury and Supply Chain• Worked closely with the business to resolve issues: intercompany account reconciliation, foreign exchange revaluation and goods receipt/invoice receipt account reconciliation• Automated repetitive tasks and data loads using SAP eCATT• Streamlined various processes within SAP in areas of Supply Management and Credit Control• Analyzed and oversaw the archiving of some SAP financial information and master data

Consulting services provided to Eurocan Pulp and Paper, Kitimat and Vancouver, BC Assistant Project Manager, working as a liaison between the functional and technical team members, external vendors, the Project Manager and the Steering Committee to implement Honeywell’s Optivision system and a proprietary ‘Millnet’ system. Responsible for overseeing daily tasks and deliverables, and escalating issues to the Project Manager. Responsible for resource planning, documentation and managing meetings. Optivision modules included: Order Entry, Production, Inventory Management, Shipping and Invoicing.

Various SAP implementation and support work at- Pacifica Papers (Vancouver and Powell River)- Golden Boy Foods Inc (Burnaby)- ICBC (North Van) - 2 separate projects- Fletcher Challenge (Vancouver)- Scott Paper Limited (New Westminster and Toronto)- Chevron Canada Limited (Vancouver)- Westcoast Energy (Vancouver)